Guest Solutions Specialist — Frontline Customer Care

1915 South / Ashley; Jacksonville (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Commission-based pay

Performance bonuses

Medical, dental, vision benefits

401(k) with company matching

Paid time off

Job summary

1915 South / Ashley is hiring an Associate of Guest Solutions to be the front line of the guest experience. You will handle calls, process service and warranty claims, coordinate delivery support, and manage order tasks across the full guest journey.

You will also deliver virtual in-store support and maintain CRM records. The role requires a High School diploma and 1+ year of customer service or guest-facing experience.

Qualifications

• High School diploma or equivalent is required.
• 1+ year of customer service, call center, or guest-facing experience is required.

Responsibilities

• Handle all incoming guest calls and resolve issues at first contact whenever possible.
• Process service and warranty claims from intake through resolution.
• Coordinate delivery support including scheduling, tracking, and issue resolution.
• Manage post-purchase order tasks: ticket splitting, payments, messaging, and status updates.
• Provide virtual in-store support via tablet and Teams when stores have escalated guests on the sales floor.
• Follow up with guests proactively to ensure resolution and satisfaction.
• Maintain accurate records in CRM and ticketing systems for every interaction.
• Complete and maintain cross-training certifications across all Guest Solutions functions.
• Participate in team huddles, coaching sessions, and quality reviews.
• Support the store support Teams channel during assigned shifts.
• Meet individual KPI targets for CSAT, first-call resolution, saves, and follow-up compliance.

Skills

Customer service

Call center

Guest-facing

Teamwork

Education

High School diploma

Tools

CRM systems

Ticketing systems

Microsoft Teams

In-store tablet usage

Job description

1915 South / Ashley is hiring an Associate of Guest Solutions to be the front line of the guest experience. You will handle calls, process service and warranty claims, coordinate delivery support, and manage order tasks across the full guest journey.

You will also deliver virtual in-store support and maintain CRM records. The role requires a High School diploma and 1+ year of customer service or guest-facing experience.