Guest Solutions Associate: Frontline Customer Care

1915 South / Ashley; Mobile (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Commission-based pay

Comprehensive benefits package

Paid Time Off

401(k) retirement plan

Tuition Assistance

Employee Discounts

Career Development

Job summary

1915 South is seeking an Associate of Guest Solutions to be the front-line for the guest experience. You will handle calls, process service and warranty claims, coordinate delivery, manage orders, schedule services, and provide virtual support via tablet and Teams. You will own the full guest journey and strive for high satisfaction.

The role requires 1+ year in customer service or a guest-facing role, and a high school diploma. Office setting with weekday, evening, and weekend shifts.

Qualifications

• High School diploma or equivalent is required.
• At least 1 year of customer service or call center experience.

Responsibilities

• Handle all incoming guest calls and resolve issues at first contact whenever possible.
• Process service and warranty claims from intake through resolution.
• Coordinate delivery support including scheduling, tracking, and issue resolution.
• Manage post-purchase duties: ticket splitting, payments, messaging, and status updates.
• Execute save strategies when guests express intent to cancel or return with approved tools/offers.
• Provide virtual in-store support via tablet and Teams when escalated.

Skills

Customer service

Call center

Guest-facing experience

Education

High School diploma or equivalent

Job description

1915 South is seeking an Associate of Guest Solutions to be the front-line for the guest experience. You will handle calls, process service and warranty claims, coordinate delivery, manage orders, schedule services, and provide virtual support via tablet and Teams. You will own the full guest journey and strive for high satisfaction.

The role requires 1+ year in customer service or a guest-facing role, and a high school diploma. Office setting with weekday, evening, and weekend shifts.