Guest Solutions Specialist — Frontline Customer Experience

1915 South / Ashley; Harvey (LA); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Commission-based pay

Performance bonuses

Medical, dental, vision, disability, &

Life insurance

Paid time off

401(k) retirement plan with company ≈

Tuition assistance

Employee discounts

Career development

Job summary

The Associate of Guest Solutions at 1915 South is the front line of the guest experience. You will handle calls, process service and warranty claims, coordinate delivery, manage orders, schedule services, and provide virtual in-store support via tablet and Teams.

You own the full guest journey, follow up to ensure resolution, maintain CRM records, and strive for high CSAT and first-contact resolution. Requires a High School diploma and 1+ year of customer service experience, with weekday,

Qualifications

• Education: High School diploma or equivalent.
• Experience: 1+ year of customer service, call center, or guest-facing experience.

Responsibilities

• Handle all incoming guest calls and resolve issues at first contact whenever possible.
• Process service and warranty claims from intake through resolution.
• Coordinate delivery support including scheduling, tracking, and issue resolution.
• Manage post-purchase order tasks: ticket splitting, payments, messaging, and status updates.
• Execute save strategies when guests express intent to cancel or return, using authorized tools and offers.
• Provide virtual in-store support via tablet and Teams when stores have escalated guests on the sales floor.
• Follow up with guests proactively to ensure resolution and satisfaction.
• Maintain accurate records in CRM and ticketing systems for every interaction.
• Complete and maintain cross-training certifications across all Guest Solutions functions.
• Participate in team huddles, coaching sessions, and quality reviews.
• Support the store support Teams channel during assigned shifts.
• Meet individual KPI targets for CSAT, first-call resolution, saves, and follow-up compliance.

Skills

Customer service

Education

High school diploma

Job description

The Associate of Guest Solutions at 1915 South is the front line of the guest experience. You will handle calls, process service and warranty claims, coordinate delivery, manage orders, schedule services, and provide virtual in-store support via tablet and Teams.

You own the full guest journey, follow up to ensure resolution, maintain CRM records, and strive for high CSAT and first-contact resolution. Requires a High School diploma and 1+ year of customer service experience, with weekday,