Guest Solutions Associate — Frontline Customer Champion

1915 South | Ashley; Harvey (LA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive commission-based pay

Medical, dental, vision, disability, &

401(k) retirement plan with company

Paid vacation and sick leave

Tuition Assistance

Employee discounts

Job summary

1915 South | Ashley is seeking an Associate of Guest Solutions in Harvey, LA to be on the front line of the guest experience. The role is cross-trained to handle calls, service and warranty claims, delivery coordination, and in-store virtual support via tablet and Teams.

You will own the full guest journey, maintain CRM and ticketing records, and work toward KPIs such as CSAT and first-contact resolution while benefiting from growth opportunities and a comprehensive benefits package.

Qualifications

• High School diploma or equivalent required.
• At least 1 year of customer service, call center, or guest-facing experience.

Responsibilities

• Handle incoming guest calls and resolve issues at first contact whenever possible
• Process service and warranty claims from intake through resolution
• Coordinate delivery support including scheduling, tracking, and issue resolution
• Manage post-purchase order tasks: ticket splitting, payments, messaging, and status updates
• Execute save strategies when guests express intent to cancel or return, using authorized tools and offers
• Provide virtual in-store support via tablet and Teams when stores have escalated guests on the sales floor
• Follow up with guests proactively to ensure resolution and satisfaction
• Maintain accurate records in CRM and ticketing systems for every interaction
• Complete and maintain cross-training certifications across all Guest Solutions functions
• Participate in team huddles, coaching sessions, and quality reviews
• Support the store support Teams channel during assigned shifts
• Meet individual KPI targets for CSAT, first-call resolution, saves, and follow-up compliance

Skills

Customer service

Call center

Guest-facing

Education

High School diploma or equivalent

Tools

CRM

Ticketing systems

Microsoft Teams

Job description

1915 South | Ashley is seeking an Associate of Guest Solutions in Harvey, LA to be on the front line of the guest experience. The role is cross-trained to handle calls, service and warranty claims, delivery coordination, and in-store virtual support via tablet and Teams.

You will own the full guest journey, maintain CRM and ticketing records, and work toward KPIs such as CSAT and first-contact resolution while benefiting from growth opportunities and a comprehensive benefits package.