Guest Shuttle Driver & Concierge

BENCHMARK; United States; On-site; USD 19,000 - 28,000; Full time

Job summary

Hotel Flor Tampa Downtown, Tapestry Collection by Hilton is seeking a Shuttle Driver / Bell Attendant to welcome guests, assist with luggage, and provide friendly service that sets the tone for a memorable stay.

You will escort guests to the front desk, share local area information, and collaborate with teammates to ensure a seamless experience. A clean driving record and the ability to work varied shifts, including weekends and holidays, are required.

Qualifications

• 1+ year in a customer-service role with strong guest interaction.
• Hospitality experience is a plus.
• Ability to resolve issues quickly and calmly.

Responsibilities

• Provide exceptional customer service with engaging, sincere interest.
• Welcome guests and open doors for those arriving by motor vehicle.
• Escort guests and their luggage to the front desk for check-in.
• Explain amenities and local area facts to new arrivals.
• Collaborate with attendants to ensure a personalized experience.
• Keep the entrance area clean and organized.
• Demonstrate the 'Be the Difference' approach with guests and employees.

Skills

Customer service

Guest interaction

Teamwork

Verbal communication

Problem solving

Job description

Hotel Flor Tampa Downtown, Tapestry Collection by Hilton is seeking a Shuttle Driver / Bell Attendant to welcome guests, assist with luggage, and provide friendly service that sets the tone for a memorable stay.

You will escort guests to the front desk, share local area information, and collaborate with teammates to ensure a seamless experience. A clean driving record and the ability to work varied shifts, including weekends and holidays, are required.