Guest Services Usher Event Staff - Talladega Superspeedway

National Association for Stock Car Auto Racing (NASCAR); Talladega (AL); On-site; USD 20,664 - 27,552; Part time

Job summary

NASCAR is seeking Ushers for the Talladega Superspeedway, dedicated to providing exceptional guest experiences during major events. Successful candidates will check areas before events, greet attendees, and assist with their inquiries, ensuring compliance with Speedway policies.

The role requires standing for long hours and communication skills to address guest needs. Ideal applicants are friendly, enthusiastic, and able to work in a fast-paced environment. Join NASCAR's team to contribute to an unforgettable racing experience!

Qualifications

• Must be friendly, enthusiastic, and personable; customer service experience preferred.
• Strong communication skills.
• Ability to memorize the layout of Talladega Superspeedway.

Responsibilities

• Check area before gates open to ensure everything is clean.
• Greet guests and address inquiries courteously.
• Enforce Speedway policies and procedures.

Skills

Customer service

Communication skills

Fast-paced environment adaptability

Job description

Overview

TALLADEGA SUPERSPEEDWAY was created as a palace of speed in 1969 by NASCAR founder Bill France, Sr., who coined it “the Greatest Race Track in the World.” At a mammoth 2.66‑miles with 33 degrees of banking in the turns, it is NASCAR’s Most Competitive venue. The “Fun” track prides itself on being family friendly, especially with the introduction of the Talladega Garage Experience in 2019 where guests are immersed into motorsports like never before. The host of two major NASCAR weekends a year, the iconic ribbon of asphalt is easily accessible off I‑20, located between Birmingham, AL, and Atlanta, GA.

Responsibilities

• Check your area before gates open to make sure everything is clean and in working order.
• Greet and welcome each guest and thank them as they leave the event.
• Have a strong understanding of the Talladega Superspeedway stadium layout to provide guests with directions to seating sections, restrooms, concession stands, novelty shops and other facility services and amenities.
• Serve as an information specialist and be knowledgeable about each event in order to respond appropriately to guest comments, questions, and requests in a prompt, courteous and professional manner.
• Handle a variety of customer inquiries in a professional manner, including but not limited to seating/ticket issues and assistance with the location of seats.
• Enforce Speedway policies and procedures.
• Verify credentials to control access into restricted areas.
• Look for opportunities to enhance the guest experience.
• Perform all other duties assigned by Usher Team Leaders, and TSS Management.

Qualifications

• Ability to review written and electronic materials (tickets) in both digital and physical format.
• Must be friendly, enthusiastic, and personable; customer service experience preferred.
• Strong communication skills.
• Ability to memorize the layout of Talladega Superspeedway in order to answer guests’ general questions (seating sections, restrooms, concession stands, novelty shops and other facility services and amenities).
• Ability to work in a fast‑paced and high‑stress environment.
• Must be able to stand for extended periods of time (8‑12 hours) and work outside in variable seasonal weather conditions.
• Must be able to work with others and take direction.
• Must follow dress code and have a clean, presentable appearance at all times.

Dates & Hours

Usher Team positions are a seasonal/temporary event‑based position. Main events run May and October with possible smaller events throughout the year. Shift length: 8‑12 hours depending on specific event needs and conditions.

Equal Opportunity Employer

NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.