Guest Services - Usher

St. Louis CITY SC; St. Louis (MO); On-site; USD 30,000 - 40,000; Part time

Job summary

An exciting opportunity awaits at a brand-new Major League Soccer franchise! Join a passionate team dedicated to providing world-class guest service at CITYPARK. As part of this innovative organization, you will play a crucial role in ensuring an exceptional experience for fans and guests. Your responsibilities will include ticket scanning, guiding visitors, and addressing their needs while maintaining a safe and welcoming environment. This role offers a unique chance to grow within the sports industry and be part of a vibrant community. Bring your energy and commitment to customer service to this dynamic position!

Benefits

Ground level guest services experience

Opportunities for growth in the sports industry

Work at a brand-new stadium

Qualifications

• 16 years or older with previous guest services experience preferred.
• Detail-oriented and highly organized individual.

Responsibilities

• Scan tickets and provide directional assistance to guests.
• Monitor guest activity and enforce stadium rules.

Skills

Customer Service

Problem Solving

Communication Skills

Flexibility

Education

High School Diploma or Equivalent

Job description

St. Louis CITY SC

A brand-new sports franchise... a world class district... the best fans... AND YOU.

About St. Louis CITY SC:

Major League Soccer's first majority female-owned and female-led organization has its sights set on bringing professional soccer back to St. Louis in 2023. The 100 percent St. Louis based ownership group is committed to being an exceptional club and neighbor and a symbol of the future for our city and region.

When the club kicks off, we'll do so in a brand new, state of the art soccer stadium on about 30 acres in downtown St. Louis. On match-days the club will see 22,500 passionate CITY fans packing our open-air stadium. Included in the club's campus will also be our world class training facilities and our team headquarters.

How to Make the Team:

Bring your passion to the pitch as you work to provide a world-class guest service experience to any visitor of CITYPARK. Our mission is to develop a fan-centric organization that continues to deliver a best-in-class guest experience.

Match Day and Event Staff Responsibilities Include:

• Scan and monitor tickets as guests enter the facility, while also serving as a key guide for any directional assistance that guests may need.
• Provide critical wayfinding information for fans/guests including but not limited to locations of restrooms, concession stands, first aid, and emergency exits.
• Identify guest needs and provide exceptional customer service in resolution options/solutions.
• Monitor guest activity and enforce stadium rules or policies that ensure the safety of all guests.
• Assist in creating and delivering the most inclusive experience for all visitors of CITYPARK.
• Committed to following all emergency protocols of the stadium and district.
• Other duties and responsibilities as assigned.

Who You Are:

• Friendly: Bring energy and a can-do attitude to the role every day; committed to customer service.
• Flexible: Switch gears on a moment's notice and adapt to shifting priorities
• Outgoing: Remains socially confident in all situations.
• Solutions-Oriented: Show off your problem solving and decision-making skills while focusing on the solutions in every case.
• Available: Be open to the opportunity of working 85% home matches. As well as CITY2 matches and special events, as needed.

Your Training & Talent:

• 16 years of age or older.
• Previous experience in guest services in a stadium or venue preferred.
• Passionate and invested in your work, detail- oriented, highly organized individual.
• Accustomed to working in a fast-paced environment with ability to multi-task and collaborate.
• Must be available to work home games and willing to work flexible hours.
• Motivated, self-starter with a no-task-too-small attitude.
• Strong interpersonal communication skills.
• Requires minor lifting and prolonged standing on game nights and during event days.
• Must be able to work in indoor and outdoor conditions.

Where You'll Go:

You can expect to work at the following locations:

• CITYPARK
• St. Louis CITY SC's Administrative Headquarters
• St. Louis CITY SC's district in Downtown West.

What's in It for You:

• Ground level guest services experience for a brand-new MLS Franchise
• Experience and growth in the sports industry
• The first opportunity to work home matches and events at CITYPARK and in St. Louis CITY SC's brand-new district, in Downtown West.

Fine Print:

St. Louis CITY SC is building a team that is passionate about their work, the success of our Club and the growth and revitalization of our region. We desire people who hold themselves and others accountable and are driven by setting new standards for fan engagement.

TKFC LC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.