Guest Services Team Member

Grace Adventures; Mears (MI); Sur place; USD 30 000 - 42 000; Plein temps

Résumé du poste

Grace Adventures in Michigan seeks an organized, friendly office assistant to support guest services and registration. You will enter data, process payments, answer questions, print reports, and help manage registrations in a welcoming, Christ-centered environment.

This role requires computer skills (Word, Excel, Google Suite), clear communication, teamwork, and the flexibility to work evenings and weekends as needed.

Qualifications

• Minimum age 18.
• Self-disciplined and motivated.
• Able to organize, multi-task, and work in an office setting.
• Possess skills with computers and ability to use Word and Excel systems (Google Suite).
• Ability to communicate well.
• Desires to be part of a team.
• Good health and stamina is required to implement basic office functions.
• Willing to have a flexible schedule (evenings and weekends).

Responsabilités

• Data entry.
• Post payments.
• Answer questions guests may have regarding registering and other needs.
• Print check-in reports.
• Help facilitate all camp registrations.
• Assist in Office operation.
• Answering phone calls.
• Maintain welcome center area in a clean, professional manner.
• Maintain filing systems.
• Communicate with other departments as needed.
• Be personable, solve problems, and welcome visitors professionally.
• Be initiative-driven and seek additional tasks.
• Cooperate with others and guests.
• Maintain professional appearance per dress code.
• Obey all policies and rules.
• All other duties as assigned.

Connaissances

Data entry

Organization

Customer service

Computers

Communication

Teamwork

Stamina

Outils

Word

Excel

Google Suite

Description du poste

Description

Grace Adventures is a religious organization that makes employment decisions on Bible based beliefs and practices. Because of the nature of our Christian program; Christian belief, character, and practice are essential requirements of employment positions.

SUMMARY OF POSITION: Fulfill the ministry of Grace Adventures and to provide a safe, Christian environment where families can be impacted. This person is one of the first representatives of Dunes Harbor Family Camp, and will be expected to serve guests by maintaining a standard of excellence in the welcome center. This person must demonstrate strong computer, organization, and customer service skills to carry out the mission of Grace Adventures through the ministries purpose.

SPECIFIC RESPONSIBILITIES:

• Data entry
• Post payments
• Answer questions guests may have regarding registering and other needs
• Print check-in reports
• Help facilitate all camp registrations
• Assist in Office operation
• Answering Phone calls
• Maintain welcome center area in a clean, professional manner
• Maintain filing systems
• Communicate with outer departments as needed
• Communicative: able to be personable, make & receive phone calls/emails, verbally solve problems, and welcome visitors in a professional manner
• Initiative: Must be solution focused and seek out other tasks
• Cooperative: Able to function well working closely with others and guests
• Confidential: Must practice discretion and restraint in the use and of information
• Maintain professional appearance in compliance with Dunes Harbor’s dress code
• Obey all policies and rules
• All other duties as assigned

GENERAL RESPONSIBILITIES:

• Serve guests by maintaining a standard of excellence in office management and customer service
• Serve campground staff as needed
• Understand the Grace Adventures ministry and be supportive of its goals

RESPONSIBLE TO: Dunes Harbor Family Camp Director

REPORTS TO: Guest Services Supervisor

Requirements

QUALIFICATIONS:

• Minimum age: 18
• Self-disciplined and motivated
• Able to organize, multi-task, and work in an office setting
• Possess skills with computers and ability to use Word and Excel systems (Google Suite)
• Ability to communicate well
• Desires to be part of a team
• Good health and stamina is required to implement basic office functions
• Is willing to have a flexible schedule (work evenings and weekends)