Guest Services Team Lead

Grace Adventures; Mears (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Grace Adventures seeks a guest services team member to warmly welcome guests at the Dunes Harbor Family Camp welcome center. You will help run the reservation system, manage signups for activities, and support staff in creating a safe, Christian environment for families.

The role emphasizes computer skills, organization, and outstanding customer service while aligning with Grace Adventures' ministry and beliefs.

Qualifications

• Minimum age 18.
• Personal growing relationship with Jesus Christ.
• Strong worldview and attitude of excellence.
• Supportive attitude toward staff, guests, and goals.
• Ability to direct and supervise staff energies.
• Desire to learn and develop new skills.
• Self-discipline and self-motivation.
• Good health and stamina for long hours and lifting.

Responsibilities

• Assist welcome center staff to be successful in their roles.
• Support Guest Service Supervisor to cultivate a positive work atmosphere.
• Oversee welcome center operations in supervisor's absence.
• Organize and implement the Request/Waitlist process.
• Process weekly sign-up sheets (Kayak rentals & Laser Tag).
• Perform other duties as assigned by Campground Management.
• Serve guests with a standard of excellence in office and customer service.
• Understand Grace Adventures ministry and its goals.
• Understand the reservation system and process.

Skills

Computer skills

Organizational skills

Customer service

Tools

Reservation system

Job description

Description

Grace Adventures is a religious organization that makes employment decisions on Bible based beliefs and practices. Because of the nature of our Christian program; Christian belief, character, and practice are essential requirements of employment positions.

SUMMARY OF POSITION

Fulfill the ministry of Grace Adventures and to provide a safe, Christian environment where families can be impacted. This person is one of the first representatives of Dunes Harbor Family Camp, and will be expected to serve guests by maintaining a standard of excellence in the welcome center. This person must demonstrate strong computer, organization, and customer service skills to carry out the mission of Grace Adventures through the ministry's purpose.

SPECIFIC RESPONSIBILITIES

• Assist with equipping welcome center staff to be successful in their position


• Assist the Guest Service Supervisor in cultivating a positive work atmosphere


• Oversee the operations of the welcome center in the supervisors absence


• Responsible for organizing and implementing the operation of the Request/Waitlist


• Responsible for processing weekly sign up sheets (Kayak rentals & Laser Tag)


• All other duties as assigned by Campground Management

GENERAL RESPONSIBILITIES

• To serve guests by maintaining a standard of excellence in office management and customer service


• Understand the Grace Adventures ministry and be supportive of its goals


• Understand the reservation system and process

RESPONSIBLE TO: Dunes Harbor Family Camp Director

REPORTS TO: Guest Services Supervisor

Requirements

QUALIFICATIONS

• Minimum age: 18


• Have a personal growing relationship with Jesus Christ


• Strong Worldview


• An attitude of excellence in workmanship


• A supportive attitude to the needs of staff, guests and goals of the organization


• An ability to direct and supervise the energies of staff


• A desire to learn and develop new skills


• Self-disciplined and self-motivated


• Ability to communicate well


• Good health and stamina is required to implement campground programming. This will involve long hours and lifting at times.