Guest Services Team Lead

Grace Adventures; Northern (KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Grace Adventures seeks a Welcome Center coordinator to serve guests with excellence in a Christian environment. You will help train staff, manage the waitlist, and coordinate activities like kayak rentals and laser tag, while supporting campground operations.

Ideal candidates demonstrate strong communication, organization, and a commitment to Grace Adventures' ministry goals, with the ability to work long hours when needed.

Qualifications

• Minimum age 18 and a growing relationship with Jesus Christ.
• Strong worldview and attitude of excellence in workmanship.
• Supportive attitude toward staff, guests, and organizational goals.
• Ability to direct and supervise staff energies and learn new skills.
• Self-disciplined, self-motivated, and able to communicate well.

Responsibilities

• Assist welcome center staff to be successful in their position.
• Assist Guest Service Supervisor in cultivating a positive work atmosphere.
• Oversee welcome center operations in supervisor's absence.
• Organize and implement operation of the Request/Waitlist.
• Process weekly sign up sheets for Kayak rentals and Laser Tag.
• All other duties as assigned by Campground Management.
• Serve guests by maintaining a standard of excellence in office management and customer service.
• Understand Grace Adventures ministry and support its goals.
• Understand the reservation system and process.

Skills

Customer service

Computer skills

Organization

Communication

Team player

Positive attitude

Health & stamina

Job description

Description

Grace Adventures is a religious organization that makes employment decisions on Bible based beliefs and practices. Because of the nature of our Christian program; Christian belief, character, and practice are essential requirements of employment positions.

SUMMARY OF POSITION

Fulfill the ministry of Grace Adventures and to provide a safe, Christian environment where families can be impacted. This person is one of the first representatives of Dunes Harbor Family Camp, and will be expected to serve guests by maintaining a standard of excellence in the welcome center. This person must demonstrate strong computer, organization, and customer service skills to carry out the mission of Grace Adventures through the ministry's purpose.

SPECIFIC RESPONSIBILITIES

• Assist with equipping welcome center staff to be successful in their position


• Assist the Guest Service Supervisor in cultivating a positive work atmosphere


• Oversee the operations of the welcome center in the supervisors absence


• Responsible for organizing and implementing the operation of the Request/Waitlist


• Responsible for processing weekly sign up sheets (Kayak rentals & Laser Tag)


• All other duties as assigned by Campground Management

GENERAL RESPONSIBILITIES

• To serve guests by maintaining a standard of excellence in office management and customer service


• Understand the Grace Adventures ministry and be supportive of its goals


• Understand the reservation system and process

RESPONSIBLE TO: Dunes Harbor Family Camp Director

REPORTS TO: Guest Services Supervisor

Requirements

QUALIFICATIONS

• Minimum age: 18


• Have a personal growing relationship with Jesus Christ


• Strong Worldview


• An attitude of excellence in workmanship


• A supportive attitude to the needs of staff, guests and goals of the organization


• An ability to direct and supervise the energies of staff


• A desire to learn and develop new skills


• Self-disciplined and self-motivated


• Ability to communicate well


• Good health and stamina is required to implement campground programming. This will involve long hours and lifting at times.