Guest Services Team Member

The Point Surfpark; Fellsmere (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Point Surf Park in Fellsmere, Florida is seeking friendly Guest Services Team Members to help create a welcoming, organized guest experience across check-in, waivers, payments, reservations, and retail. You will support daily operations and answer guest questions, ensuring smooth sessions and positive interactions.

Ideal candidates communicate well, stay calm during busy periods, and pay close attention to details.

Qualifications

• Friendly, professional, and respectful communication.
• Strong customer-service instincts and a genuine desire to help people.
• Ability to remain calm, courteous, and accurate during busy periods and difficult guest interactions.
• Strong attention to detail when handling reservations, waivers, payments, and guest information.
• Basic computer, POS, payment-processing, and office-equipment skills; ability to learn quickly.

Responsibilities

• Welcome guests promptly and direct them to the right place or next step.
• Assist with reservation check-in, waivers, payments, participant information, session details, and rental needs.
• Explain session timing, meeting locations, facility information, and basic park expectations clearly.
• Answer guest questions and help make sure they feel prepared and excited for their experience.
• Assist with routine guest concerns and involve a Lead when an issue requires an exception or additional support.

Skills

Customer service

POS systems

Communication

Teamwork

Detail oriented

English proficiency

Education

High school diploma

Tools

Point-of-sale

Job description

Description

About the Position

The Point Surf Park is looking for friendly, dependable, and service-focused Guest Services Team Members to help create a welcoming, organized, and memorable experience for every guest.

Guest Services Team Members are often the first and last people our guests interact with. You will help with check-in, waivers, payments, reservations, retail, guest questions, session information, and day-to-day support throughout the property.

We are looking for people who communicate well, stay calm when things get busy, pay attention to details, and genuinely enjoy helping others.

What You’ll Do

Welcome and Support Our Guests

• Welcome guests promptly and help direct them to the right place or next step.
• Assist with reservation check-in, identity verification, waivers, participant information, session details, and rental needs.
• Explain session timing, meeting locations, facility information, and basic park expectations clearly and consistently.
• Answer guest questions and help make sure they feel prepared and excited for their experience.
• Assist with routine guest concerns and involve a Lead when an issue requires an exception or additional support.

Handle Reservations and Transactions

• Process payments, merchandise transactions, bookings, discounts, and adjustments within assigned authority.
• Follow approved point-of-sale and cash-handling procedures.
• Maintain accuracy when working with reservations, waivers, payments, guest information, and shift notes.
• Protect guest payment information, personal information, and confidential business information.
• Support retail presentation by keeping displays, counters, supplies, and guest-facing areas clean, organized, stocked, and ready for guests.

Communicate and Coordinate

• Answer phones and respond to routine messages professionally.
• Provide accurate information and create clear handoffs when another department or a Lead needs to assist.
• Coordinate with Guest Services Leads, managers, Surf Rentals, Retail, Safety, Operations, Maintenance, Housekeeping, and other departments as needed.
• Complete opening, shift-change, downtime, and closing responsibilities.
• Make sure important guest concerns, operational issues, and unfinished items are communicated before the end of the shift.

Help Keep The Point Safe and Organized

• Stay alert to guest areas and report injuries, medical concerns, missing children, threats, harassment, spills, trip hazards, suspicious behavior, or other unsafe conditions immediately.
• Follow established safety procedures and management direction.
• Complete required orientation, shadow training, briefings, role-play, system training, and refresher training before working independently.
• Accurately record all time worked and never perform work off the clock.

What We’re Looking For

• Friendly, professional, and respectful communication skills.
• Strong customer-service instincts and a genuine desire to help people.
• Ability to remain calm, courteous, and accurate during busy periods, delays, changing priorities, and difficult guest interactions.
• Strong attention to detail when handling reservations, waivers, payments, and guest information.
• Basic computer, point-of-sale, payment-processing, and office-equipment skills, or the ability to learn quickly.
• Sound judgment and the ability to recognize when to solve a routine issue and when to ask for help.
• Dependability, honesty, coachability, teamwork, and a positive attitude.
• Previous experience in customer service, hospitality, attractions, retail, recreation, or cash handling is preferred, but not required.
• High school diploma or equivalent preferred.
• Ability to communicate effectively in English. Additional language skills are welcome.

The Kind of Team Member Who Will Thrive Here

You notice people and acknowledge them.

You are comfortable starting conversations and helping guests who may not know what to do next.

You stay calm when there is a line, a delay, or a frustrated guest.

You do not guess when you are unsure. You ask questions and get the right answer.

You understand that details matter, whether you are checking a waiver, processing a payment, or explaining where a guest needs to be.

Most importantly, you enjoy helping people have a great experience.

Schedule

The Point is a hospitality and recreation operation, so schedules may include mornings, evenings, weekends, holidays, special events, and periods of high guest volume.

Regular and reliable attendance, punctuality, and the ability to remain for the full assigned shift are essential.

About The Point Surf Park

The Point Surf Park is building a world-class surf and recreation destination in Fellsmere, Florida, focused on creating a safe, welcoming, and memorable experience for our guests, employees, and community.

Our mission is to provide a safe, world-class experience that fosters physical well-being, spiritual growth, and authentic community through safe recreation, mentorship, and ministering in a joy-filled surf environment.

The Point is a faith-based organization. Employees are expected to demonstrate integrity, humility, excellence, stewardship, compassion, respect, teamwork, and service.

Why Join The Point?

This is an opportunity to be part of something new from the beginning.

You will help shape the guest experience, build strong service standards, and create the kind of environment people want to come back to.

If you are friendly, dependable, organized, and enjoy helping people, we would love to hear from you.

Requirements

Physical Requirements and Work Environment

The Guest Services Team Member must be able to perform the essential functions of the position, with or without reasonable accommodation, including:

• Stand, walk, and move throughout the facility for extended periods while assisting guests.
• Frequently bend, reach, stoop, and lift or carry merchandise, rental equipment, supplies, and other materials weighing up to 30 pounds.
• Operate computers, point-of-sale systems, phones, radios, and other office or Guest Services equipment accurately and efficiently.
• Communicate clearly and professionally with guests, team members, and leadership in person, by phone, through approved systems, and over radio.
• Maintain awareness of guest areas and changing operational conditions while assisting guests and responding to needs.
• Work in both indoor and outdoor environments, including Florida heat, humidity, rain, direct sunlight, noise, crowds, and changing weather conditions as required by the position.

Reasonable accommodations may be made for qualified individuals to perform the essential functions of the position.