Museum Guest Experience Lead

The University of Chicago; Chicago (IL); On-site; USD 63,039,000 - 68,770,000; Full time

Job summary

The University of Chicago invites applications for a Guest Services Team Lead at the Smart Museum of Art in Chicago, IL. This role manages front-line staff, coordinates hiring and scheduling, and ensures excellent visitor experiences while safeguarding art objects and maintaining museum protocols.

The position requires supervising full-time, part-time, and student workers, with emphasis on staff development, collaboration with other departments, and maintaining high service standards during

Qualifications

• Knowledge of customer service standards in museum or similar guest-facing environments.
• Ability to multitask in a fast-paced setting.
• Strong time management and organizational skills.

Responsibilities

• Recruits, hires, trains, and manages the Guest Services team (full-time, part-time, and student staff).
• Coordinates with Human Resources on hiring paperwork and approvals.
• Oversees scheduling and staffing levels for daily operations and events.
• Directs staff orientations and ongoing mentorship and training.
• Ensures compliance with visitor protocols and safety procedures.

Skills

Customer service standards

Multitask

Time management

Interpersonal skills

DEI commitment

Education

Vocational training or equivalent experience

Tools

Windows OS

Microsoft Office

Job description

The University of Chicago invites applications for a Guest Services Team Lead at the Smart Museum of Art in Chicago, IL. This role manages front-line staff, coordinates hiring and scheduling, and ensures excellent visitor experiences while safeguarding art objects and maintaining museum protocols.

The position requires supervising full-time, part-time, and student workers, with emphasis on staff development, collaboration with other departments, and maintaining high service standards during