Guest Services Supervisor - Shelter Operations & Safety

Miami Rescue Mission Inc; Miami (FL); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance (Medical, Dental, Vis

Holidays (12)

Employee Discounts

403b Retirement Plan with 3% match

Day off for Birthday/Work Anniversary

Company Paid Life Insurance

Job summary

The Caring Place, part of Miami Rescue Mission, seeks a Guest Services Supervisor in Miami, FL. The role ensures safe, clean facilities and coordinated resident services, reporting to the Assistant Centers Director.

It involves overseeing transportation, maintenance, and security with compliance to OSHA guidelines. Candidates should show strong communication and supervisory abilities, plus experience in homelessness services.

Qualifications

• High School diploma with 1–3 years of homelessness/ addictions experience.
• Good communication, supervisory, computer, and organizational skills.
• Ability to multi-task and make sound judgments with compassion.
• Strong interpersonal skills to interact with diverse populations.

Responsibilities

• Oversees the daily workflow of the department.
• Handles discipline of employees per policy.
• Leads, trains, and evaluates staff.
• Supervises guest services and facility cleanliness, safety, and orderliness.
• Coordinates maintenance requests and safety inspections.
• Manages staff scheduling and time sheets.
• Ensures proper safety training and policy adherence.

Skills

Communication skills

Supervisory skills

Computer skills

Organizational skills

Education

High School diploma

Experience in homelessness/addictions field (1-3 years)

Job description

The Caring Place, part of Miami Rescue Mission, seeks a Guest Services Supervisor in Miami, FL. The role ensures safe, clean facilities and coordinated resident services, reporting to the Assistant Centers Director.

It involves overseeing transportation, maintenance, and security with compliance to OSHA guidelines. Candidates should show strong communication and supervisory abilities, plus experience in homelessness services.