Dual Guest Services Supervisor - Hotel Goodwin & Ironworks Hotel

Ironworks Hotel-Beloit; Beloit (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group seeks a dedicated hospitality professional to uphold and elevate guest service across its boutique hotels, restaurants, and clubs in Beloit. You will play a key role in ensuring standards, building guest relationships, and contributing to a memorable guest experience every day.

Join a team that values pushing boundaries and hard work, with opportunities for training and development. U.S. work authorization is required.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year hotel experience required.
• College degree preferred.
• Supervisor experience preferred.
• Knowledge of Opera PMS preferred.
• U.S. Work Authorization (required).
• Computer skills including Microsoft Office.

Responsibilities

• Ensure all guests are treated in an efficient and courteous manner and that all standards are applied.
• Responsible for guest service enrichment and recovery.
• Responsible for maintaining positive relationships with repeat guests and all corporate accounts.
• Assist with conducting inspections of the hotel property to ensure cleanliness and maintenance standards are met.
• Responsible for ordering and maintaining office supplies.
• Always maintain a neat and clean professional appearance.
• Ensure all customer satisfaction quality standards are complied with and that policies and procedures are consistently applied.
• Creation of Training Programs
• Maintaining the companies progressive discipline program and organized associate files in conjunction with Human Resources.
• Maintaining all reservations to maximize bookings and revenue in accordance with hotel standards.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Be knowledgeable of hotel policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures.

Education

High School Diploma or equivalent

College degree preferred

Tools

Microsoft Office

Opera PMS

Job description

Description

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don't raise the bar. We are the bar. We create destinations, not pit stops, and we're looking for people who are ready to join a team that pushes boundaries and values hard work every day.

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don't raise the bar. We are the bar. We create destinations, not pit stops, and we're looking for people who are ready to join a team that pushes boundaries and values hard work every day.

HOTEL GOODWIN

A chic, classic hotel inspired by the 19th century Goodwin House, Hotel Goodwin is an impeccable mixture of history and modern luxury. We're a distinctive hotel with a refined signature edge that celebrates the individual style of our guest while offering truly genuine service…with the right amount of the unexpected.

IRONWORKS HOTEL

The Ironworks Hotel is a luxury boutique hotel located on the banks of the Rock River in downtown Beloit. The hotel is home to one of the area's best restaurants, Merrill and Houston's Steak Joint, and is within walking distance of many other area attractions and night life. It's a place for people to work hard, play hard, and come together.

PERKS OF THE JOB

• Employee Discounts
• Paid Time Off
• Training & Development Opportunities
• 401K
• Medical Benefits
• 24/7 Online Care
• Pet Insurance
• and more

YOUR ROLE IN CREATING GERONIMOMENTS

In this role, you'll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here - use it to build the future, make an impact, and continuously improve the guest experience.

WHAT YOUR DAY WILL LOOK LIKE

• Ensure all guests are being treated in an efficient and courteous manner and that all standards are being applied.
• Responsible for guest service enrichment and recovery.
• Responsible for maintaining positive relationships with repeat guests and all corporate accounts.
• Assist with conducting inspections of the hotel property to ensure cleanliness and maintenance standards are met.
• Responsible for ordering and maintaining office supplies.
• Always maintain a neat and clean professional appearance.
• Ensure all customer satisfaction quality standards are complied with and that policies and procedures are consistently applied.
• Creation of Training Programs
• Maintaining the companies progressive discipline program and organized associate files in conjunction with Human Resources.
• Maintaining all reservations to maximize bookings and revenue in accordance with hotel standards.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Be knowledgeable of hotel policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures.

GHG24

Requirements

WHAT IT TAKES TO SUCCEED

Education

• High School Diploma or equivalent

Experience and/or Training

• Minimum 1 year hotel experience required

Technology/Equipment

• Computer skills including Microsoft Office

YOU'LL STAND OUT IF YOU BRING

Education

• College degree preferred

Experience and/or Training

• Supervisor experience preferred

Technology/Equipment

• Knowledge of Opera PMS preferred

MANDATORY REQUIREMENT

• U.S. Work Authorization (required).

JOIN A TEAM THAT MAKES AN IMPRESSION

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you're ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.