Guest Services Supervisor of El Paso Water Parks

ASM Global; El Paso (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Services Supervisor to enhance the guest experience at a vibrant water park in El Paso. This role is pivotal in creating a welcoming atmosphere and ensuring smooth operations within the guest services department. You will oversee a team, manage daily operations, and implement strategic sales initiatives while maintaining high standards of customer service. If you thrive in dynamic environments and enjoy working with people, this opportunity offers the chance to make a significant impact while enjoying the beautiful outdoor setting of El Paso. Join a team that values fun, safety, and exceptional service!

Qualifications

• Must be 18 years or older with effective communication skills.
• Bilingual preferred and must have cash handling experience.

Responsibilities

• Oversee guest services department and ensure high customer satisfaction.
• Coordinate department schedules and manage staff effectively.

Skills

Effective communication

Interpersonal skills

Bilingual (English and Spanish)

Cash handling procedures

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

POS (Point of Sale) System

Job description

Summary
ASM Global, the leader in privately managed public assembly facilities, has an immediate opening for Guest Services. Guest Services Supervisors are responsible for welcoming our guests and setting the tone for a positive and fun environment for all to enjoy! Each water park location features a unique theme with water slides, climbing walls, lazy rivers, kiddie playgrounds, and leisure pools.
El Paso has been recognized as a Top Performing City (Governing and Living Cities, 2017), Best Large Cities for Families (Apartment List, Jan 2017), America’s Top 20 Best Value Cities (Trivago, 2016), 4th Best Place to Live if you Love the Outdoors (US News, July 2016), and #2 Safest City in America (SafeWise, Aug 2017).

Position Summary
The Guest Services Supervisor, under management’s supervision, is responsible for assisting in all areas of the guest services department. This role involves overseeing staff, supervising and coordinating programs and personnel to ensure the highest level of customer service and satisfaction. This position requires coordination with all departments of El Paso Water Parks and ensures proper and efficient operation, care, and maintenance of the facilities.

Essential Duties & Responsibilities
• Welcome guests to El Paso Waterparks in a warm, friendly manner.
• Oversee daily operation of the guest services department.
• Assist in coordination of department schedules.
• Ability to problem solve and react quickly to guests' needs.
• Complete daily tasks and checklists regarding cash handling, opening, and closing procedures.
• Ability to oversee a Guest Service department of approximately 20+ Guest Service staff members with responsibility for a daily 8+ Guest Service staff members.
• Ensure Guest Services employees' rotation and breaks are done efficiently.
• Explain various ticket and season pass purchase options and stay up to date with ticket prices, park operation, and policies.
• Ability to implement strategic sales initiatives as trained by Management.
• Ability to implement strategic sales initiatives training with Guest Service staff members.
• Initiate conversation with guests, maintaining proper eye contact and providing relevant information regarding attractions, park information, and special events.
• Oversee the daily operation for birthday parties, Cabana Rentals, or any Special Groups or events.
• Responsible for cash/credit card handling and end-of-day reconciliation of all admissions and retail sales and Food & Beverage.
• Responsible for the care and upkeep of issued equipment.
• Participate in service training programs for safety and customer service.
• Serve in a public information/relations capacity.
• Report irregularities, discrepancies, damage, and loss of property and safety concerns promptly to management.
• Complete all required company training and compliance courses as assigned.
• Ensure that guests receive outstanding customer service by providing a friendly, fun, safe environment.
• Maintain high standards, positive attitude, and professional appearance.
• Attend staff meetings and daily stand-ups. Develop and maintain a harmonious working relationship with all other departments.
• Stay current with all training, policies, and procedures.
• Ability to conduct audits within the department.
• Enforce El Paso Water Parks & ASM Global safety standards.
• Work extended and/or irregular hours including nights, weekends, and holidays as needed.
• Assist management with auditing end-of-day reconciliation of safe.
• Follow and enforce all sanitation procedures including safety guidelines and OSHA requirements.
• Perform other related duties as assigned.

Qualifications & Skills
• Must be 18 years of age or older.
• Ability to understand and follow verbal directives and written directions.
• Bilingual (English and Spanish) preferred.
• When required, must work outdoors in various weather conditions to ensure a wonderful experience for guests.
• Effective communication and interpersonal skills.
• Must be able to obtain or have a current Food Handler’s certificate.
• Must be able to work a flexible schedule, including nights, weekends, and holidays.
• Ability to demonstrate basic cash handling procedures.
• Computer knowledge and typing skills.

Minimum Education & Experience
• Working towards a High School Diploma or GED preferred.
• 1-2 years of hands-on experience.

Computer Skills
• Operate a computer using Windows, Microsoft Office, and other standard office equipment preferred.
• Experience in operating a POS (Point of Sale) System preferred.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include the ability to communicate verbally, walk, climb, kneel, and move around the facility, heavy lifting and carrying, stooping, crawling, and equipment operation.
• Ability to work in a prolonged stationary position and move about the facilities for prolonged periods of time.
• Ability to bend routinely and repetitively to lift 20lbs or less and occasionally bend to lift more than 20lbs.
• Comfortable working outdoors in various weather conditions.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

This position offers a competitive salary. Please send a copy of your most recent resume.

Applicants that need reasonable accommodations to complete the application process may contact 915-534-0628.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.