Guest Services Supervisor

El Paso Waterparks; El Paso (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Guest Services Supervisor to enhance the guest experience at their vibrant water parks. This role is pivotal in managing daily operations, supervising a dedicated team, and ensuring that every visitor enjoys a safe and enjoyable environment. The ideal candidate will be a dynamic leader with strong communication skills, capable of engaging with guests and staff alike. If you thrive in a fast-paced setting and are passionate about delivering exceptional customer service, this opportunity is perfect for you. Join a team that values collaboration and excellence in service!

Qualifications

• 1-2 years of relevant experience in customer service or supervisory roles.
• Ability to work outdoors and manage a team effectively.

Responsibilities

• Oversee daily operations of guest services and manage staff schedules.
• Engage with guests and provide information about attractions and events.
• Handle cash transactions and ensure safety standards are met.

Skills

Customer Service

Bilingual (English and Spanish)

Cash Handling

Communication Skills

Interpersonal Skills

Education

High School Diploma or GED

Job description

Guest Services Supervisor of El Paso Water Parks

Summary
ASM Global, the leader in privately managed public assembly facilities, has an immediate opening for a Guest Services Supervisor. This role involves welcoming guests, overseeing staff, and ensuring a positive environment at our water parks, which feature water slides, climbing walls, lazy rivers, kiddie playgrounds, and leisure pools.

Position Summary
The Guest Services Supervisor assists in all guest services operations, supervises staff, and coordinates programs to ensure excellent customer service. The role requires collaboration with all departments to maintain proper operation, care, and safety of the facilities.

Essential Duties & Responsibilities

1. Greet guests warmly and manage daily operations of the guest services department.
2. Assist in scheduling and oversee approximately 20+ staff members, including daily staff rotations and breaks.
3. Explain ticket and season pass options, stay updated on prices, policies, and park information.
4. Implement sales initiatives and train staff accordingly.
5. Engage with guests, providing information and assistance regarding attractions and events.
6. Manage special events like birthday parties, cabana rentals, and group activities.
7. Handle cash, credit card transactions, and reconcile sales at end of day.
8. Participate in safety and customer service training programs.
9. Report safety concerns, discrepancies, and property issues promptly.
10. Maintain high standards of customer service, professionalism, and appearance.
11. Attend meetings, develop positive interdepartmental relationships, and stay current with policies.
12. Conduct departmental audits and enforce safety standards.
13. Work extended hours, including nights, weekends, and holidays as needed.
14. Follow sanitation, safety, and OSHA procedures.
15. Perform other duties as assigned.

Qualifications & Skills

• Must be 18+ years old.
• Ability to follow verbal and written instructions.
• Bilingual in English and Spanish preferred.
• Ability to work outdoors in various weather conditions.
• Effective communication and interpersonal skills.
• Current Food Handler’s certificate or ability to obtain one.
• Flexible schedule, including nights, weekends, and holidays.
• Basic cash handling skills and computer literacy.

Minimum Education & Experience

• High School Diploma or GED preferred.
• 1-2 years of relevant experience.

Physical Demands

Must communicate verbally, walk, climb, kneel, lift up to 20 lbs routinely, and work outdoors in various weather conditions. Reasonable accommodations available for disabilities.

Note: Responsibilities may change. This document does not encompass all duties.

This position offers a competitive salary. Please submit your most recent resume.

For accommodations, contact: 915-534-0628

ASM Global is an Equal Opportunity/Affirmative Action employer, encouraging women, minorities, individuals with disabilities, and protected veterans to apply. VEVRAA Federal Contractor.