Guest Services Supervisor — Luxury Lodge Bell Concierge

Stein Eriksen Lodge; Utah; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Great benefits including health/dental

Matching 401K

Free chef prepared meals

Employee parking in heated garage

Ski/snowboard benefits at Deer Valley

Staff appreciation events

Discounts on hotel services

Job summary

Stein Eriksen Lodge in Park City, Utah, seeks a Guest Services Supervisor to lead the Residences Bell and Concierge teams, ensuring a welcoming, seamless guest experience from arrival to departure.

You will supervise daily operations, resolve guest issues, train new staff, and coordinate with airport personnel and other departments to maintain high service standards.

The role requires flexibility, a strong team mindset, and the physical ability to manage a busy, dynamic environment year-round.

Qualifications

• High school diploma.
• Previous Bell service experience.
• Ability to communicate effectively.
• Has an enthusiastic willingness to work together as a team.
• Ability to work flexible hours (days, evenings, weekends, and holidays).
• Must be able to stand and walk for extended period of times and lift at least 50lbs.
• Must have a valid driver’s license and clean driving record.

Responsibilities

• Provide prompt, courteous service to guests and familiarize all incoming guests to the Residence Club.
• Provide daily supervision, direction, and support to the Bell and Concierge teams.
• Set daily work expectations for bell team.
• Resolve guest complaints, concerns, and disputes in a timely manner.
• Maintain adequate stock of supplies and order as needed.
• Train and onboard new Guest Services employees, ensuring they understand service standards, procedures, and operational expectations.
• Liaise with airport personnel to ensure staff and vehicle compliance.
• Maintain a clean, organized, and professional work environment, including the garage, vehicle areas, and owner storage areas.
• Oversee shipping and receiving services, including FedEx, USPS, and other carriers, and ensure the team follows established shipping procedures.
• Conduct owner inventory of bags and skis seasonally.
• Oversee the coordination of maintenance of the Residences fleet of vehicles.
• Oversee movement and storage of owner vehicles.
• Assist Bell and Concierge team with their roles as needed.

Skills

Communication

Team player

Flexible hours

Physical stamina

Driver's license

Education

High school diploma

Job description

Stein Eriksen Lodge in Park City, Utah, seeks a Guest Services Supervisor to lead the Residences Bell and Concierge teams, ensuring a welcoming, seamless guest experience from arrival to departure.

You will supervise daily operations, resolve guest issues, train new staff, and coordinate with airport personnel and other departments to maintain high service standards.

The role requires flexibility, a strong team mindset, and the physical ability to manage a busy, dynamic environment year-round.