Guest Services Supervisor (FT) (AM/PM)

Evans Hotels; San Diego (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Discounted rooms

Free employee parking

Free meals

Career advancement

Health insurance

Dental & Vision

401k with match

Life insurance

Sick & vacation

Job summary

Evans Hotels' Catamaran Resort Hotel & Spa in San Diego seeks a Guest Services Supervisor to oversee Bell and Valet operations and support Front Office. Lead arrivals/departures, manage staffing, and ensure consistent service delivery aligned with our standards.

The role demands 1-2 years of hospitality experience, strong customer service and leadership skills, and availability on weekends/holidays. Benefits include health, retirement plans, and career growth opportunities.

Qualifications

• 1-2 years of relevant experience and/or training.
• Combination of experience, education, and/or training may substitute for requirements.
• Previous similar position in a top-quality hotel, or similar business entity preferred.

Responsibilities

• Supervise and coordinate daily Bell and Valet operations, ensuring efficient and professional guest service.
• Monitor guest arrivals and departures and adjust staffing based on occupancy and events.
• Oversee Valet operations: vehicle flow, parking and retrieval, key/ticket control, and traffic management.
• Ensure Valet safety, security, and incident reporting procedures.
• Oversee Bell services: luggage handling, guest deliveries, transportation assistance, and arrival/departure support.
• Conduct pre-shift meetings and communicate priorities, VIP arrivals, groups, events, and updates.
• Recruit, train, coach, and mentor team members to foster a high-performing, service-oriented culture.
• Promote teamwork and engagement, align with company values and performance expectations.
• Maintain a visible leadership presence in lobby, Front Desk, valet area, and guest areas.
• Support Front Desk supervisory duties as needed, including check-in/check-out and guest requests.
• Resolve guest concerns promptly and professionally and follow up on requests.
• Review guest satisfaction scores to identify trends and training needs.
• Partner with Front Office and other departments to ensure seamless guest service.

Skills

Guest service leadership

Scheduling

Staff coaching

Problem solving

Hospitality & customer service

Job description

Job Details

Level: Experienced

Job Location: Catamaran - San Diego , CA 92109

Position Type: Full Time

Salary Range: $21.20 - $21.20 Hourly

Job Shift: Day / Evening

Job Category: Management and Supervisory

LOCATION

Catamaran Resort Hotel & SpaThe Catamaran Resort Hotel and Spais a Polynesian-themed destination located on the shores of Mission Bay and mere steps from San Diego’s famous Pacific Beach. The resort features 310 rooms and suites, lush tropical gardens, and award-winning dining at Oceana Coastal Kitchen.TheCatamaran Resort Hotel & Spais owned byEvans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY

TheGuest Services Supervisor ("Supervisor/a de Servicios al Huésped")is responsible for overseeing the daily operations of the Bell and Valet departments while supporting the overall Front Office operation. This position provides hands-on leadership throughout the guest arrival and departure experience, ensuring efficient vehicle and luggage service, proper staffing and coverage, and consistent service delivery. The Guest Services Supervisor ensures that all guest interactions and departmental operations reflect the hotel’s service standards, values, and commitment to an exceptional guest experience.

PAY & PERKS

• Compensation: $21.20**
• Earn $1000for Culinary, Engineering, Housekeeping, and$350for all other roles foreachhiredreferralat any Evans Hotels property.
• Discounted Hotel Roomsfor you, family and friends.
• Free Employee Parkingand/or discounted MTS Pronto card.
• Free Meals & Refreshmentsduring working shifts.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

• Supervise and coordinate daily Bell and Valet operations, ensuring efficient and professional guest service.
• Monitor guest arrivals and departures and adjust staffing and positioning based on occupancy, events, groups, and business levels.
• Oversee Valet operations, including vehicle flow, parking and retrieval procedures, key and ticket control, vehicle staging, and traffic management.
• Ensure Valet associates follow established vehicle handling, safety, security, and incident/damage reporting procedures.
• Oversee Bell services, including luggage handling and storage, guest deliveries, transportation assistance, and arrival and departure support.
• Conduct pre-shift meetings and communicate daily priorities, VIP arrivals, groups, events, transportation needs, and operational updates.
• Recruit, train, coach, and mentor team members, fostering a high-performing, service-oriented culture.
• Promote teamwork and employee engagement, ensuring alignment with company values and performance expectations.
• Maintain a visible leadership presence throughout the lobby, Front Desk, valet area, hotel entrance, and guest arrival and departure areas.
• Support Front Desk supervisory responsibilities as needed, including check-in/check-out activity, guest requests, associate support, and operational issues.
• Resolve guest concerns and service recovery situations promptly and professionally.
• Ensure team members follow up on guest requests to confirm they were completed to the guest’s satisfaction.
• Review Medallia and internal guest satisfaction scores to identify service trends and opportunities for training and improvement.
• Partner with Front Office and other departments to ensure seamless guest service.
• Perform additional duties and responsibilities as directed by the leadership team.

Qualifications

• At least 1-2 years of relevant experience and/or training.
• A combination of experience, education, and/or training may be substituted for either requirement.
• Previous similar position in a top-quality hotel, or similar business entity preferred.
• Experience running shifts, scheduling, performance management, problem-solving, running day-to-day operations, hospitality & customer service skills.
• Availability to work on weekends and holidays is required.
• For insurance purposes, candidates must be over 21 years of age.
• Must have an unexpired and valid driver's license with no recent violations.
• Must be able to safely operate vehicles with both automatic and manual transmissions.
• Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 50 lbs.
• The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.

**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.