Guest Services Supervisor — Front Desk Lead, Flexible Scheduling

Great Wolf Lodge; Grand Mound (WA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Grow career

Great perks

Learn & Earn

Well-being

Diversity & Inclusion

Job summary

Great Wolf Lodge is seeking a Guest Services Supervisor to lead daily front desk and lodge operations, ensuring service excellence and profitability. The role involves coaching staff, managing guest interactions, and coordinating with department leaders to maintain high standards.

The position offers full-time, part-time, and flexible scheduling with opportunities for growth through training programs and benefits for eligible employees.

Qualifications

• Requires High School diploma or equivalent; hospitality experience is a plus
• Minimum 1 year experience in Rooms Division/Front Desk
• Proficient with Microsoft Office (Excel, Word, Outlook)
• Strong customer service, conflict resolution and team-building skills
• English proficiency (written and spoken)
• Ability to work flexible schedule including nights, weekends, holidays

Responsibilities

• Supervises daily front office operations to ensure lodge safety and service standards
• Manages check-in standards and operational efficiencies
• Coaches and recognizes Pack Members regularly
• Ensures policy compliance and collaboration with lodge leadership
• Responds to guest questions/concerns and escalates feedback appropriately
• Communicates guest requests to appropriate department
• Involves scheduling staff, labor forecasting, and stand-up meetings
• Monitors agent performance and provides real-time coaching
• Keeps front desk areas clean, organized, and stocked
• Participates in recruitment and talent development for guest services

Skills

Microsoft Office proficiency (Excel/We

Front desk/Rooms Division experience

Customer service leadership

English communication

Flexible scheduling

Team building

Education

High School diploma or equivalent

Associate's degree in hospitality

Tools

Opera system

Job description

Great Wolf Lodge is seeking a Guest Services Supervisor to lead daily front desk and lodge operations, ensuring service excellence and profitability. The role involves coaching staff, managing guest interactions, and coordinating with department leaders to maintain high standards.

The position offers full-time, part-time, and flexible scheduling with opportunities for growth through training programs and benefits for eligible employees.