Guest Services Supervisor — Front Desk & Concierge Lead

Alterra Mountain Company; Park City (UT); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Ski pass or season pass

Staff ski discounts

Free staff ski lessons

Subsidized meals

Subsidized housing

Staff discounts at local businesses

Healthcare options

401k plan

Job summary

Deer Valley Resort in Park City, Utah, seeks a Guest Services Supervisor to support the front office manager and ensure exceptional guest, owner, and employee satisfaction at the Silver Baron Lodge front desk.

Responsibilities include check-in/out, reservations, staff training, cash and lift ticket transactions, and coordinating guest services with bellstaff and concierge teams. Flexibility for varied shifts, including overnights, is required.

Qualifications

• Previous supervisory experience required.
• Staff leadership, coaching, and mentoring experience preferred.
• Must have basic mechanical knowledge of the guest services fleet vehicles, tools, and equipment.
• Must have a valid driver's license and clean driving record.
• Excellent understanding of computers, systems, and guest service tools.
• Must be able to work varied shifts, including overnight shifts.

Responsibilities

• Check guests in and out and settle guest balances upon departure.
• Give guests directions, information, and instructions.
• Make reservations for restaurants, transportation, childcare, and other activities for guests, FITs, and owners.
• Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff.
• Handle and complete cash, credit card, and lift ticket sales transactions daily and log all tickets, vouchers, gift cards, and gift baskets sold.
• Balance and close out lift ticket sales at the end of the day.
• Proactively solve guest, owner, and employee problems with urgency, respect, and empathy.
• Assist with bellstaff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggage.
• Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk.
• Assist guest services manager with creating staff schedules, training, and completing timecards.
• Check for guest requests and services three days prior to arrival and ensure these requests are met.
• Ensure bell staff is properly maintaining the vehicles and completing check lists daily.
• Other duties as assigned

Skills

Supervisory experience

Leadership & mentoring

Computer systems proficiency

Valid driver’s license

Guest services tools familiarity

Shift flexibility

Job description

Deer Valley Resort in Park City, Utah, seeks a Guest Services Supervisor to support the front office manager and ensure exceptional guest, owner, and employee satisfaction at the Silver Baron Lodge front desk.

Responsibilities include check-in/out, reservations, staff training, cash and lift ticket transactions, and coordinating guest services with bellstaff and concierge teams. Flexibility for varied shifts, including overnights, is required.