Front Desk Supervisor – Mountain Lodge Guest Services

Schweitzer; Park City (UT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Season pass

Free skiing

Friends and family discounts

Free staff ski lessons

Discounted rentals

Subsidized meals

Subsidized housing

Staff discounts

Healthcare options

401k with company match

Job summary

Deer Valley Resort in Park City, Utah, seeks a Guest Services Supervisor to support the front office and ensure guest, owner, and employee satisfaction at the Silver Baron Lodge front desk.

You will recruit, train, and evaluate staff, manage daily cash and lift ticket transactions, and help coordinate guest services and transportation. Flex year-round scheduling applies with opportunities across F&B, housekeeping, lodging operations, and ski services.

Qualifications

• Previous supervisory experience required.
• Staff leadership, coaching, and mentoring experience preferred.
• Must have basic mechanical knowledge of guest services fleet vehicles, tools, and equipment.
• Must have a valid driver’s license and clean driving record.
• Excellent understanding of computers, systems, and guest service tools.
• Must be able to work varied shifts, including overnight shifts.

Responsibilities

• Check guests in and out and settle guest balances upon departure.
• Give guests directions, information, and instructions.
• Make reservations for restaurants, transportation, childcare, and other activities for guests, FITs, and owners.
• Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff.
• Handle and complete cash, credit card, and lift ticket sales transactions daily and log all tickets, vouchers, gift cards, and gift baskets sold.
• Balance and close out lift ticket sales at the end of the day.
• Proactively solve guest, owner, and employee problems with urgency, respect, and empathy.
• Assist with bellstaff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggage.
• Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk.
• Assist guest services manager with creating staff schedules, training, and completing timecards.
• Check for guest requests and services three days prior to arrival and ensure these requests are met.
• Ensure bell staff is properly maintaining the vehicles and completing check lists daily
• Other duties as assigned

Skills

Supervisory experience

Staff leadership

Mechanical knowledge

Driver's license

Computer systems

Shift flexibility

Job description

Deer Valley Resort in Park City, Utah, seeks a Guest Services Supervisor to support the front office and ensure guest, owner, and employee satisfaction at the Silver Baron Lodge front desk.

You will recruit, train, and evaluate staff, manage daily cash and lift ticket transactions, and help coordinate guest services and transportation. Flex year-round scheduling applies with opportunities across F&B, housekeeping, lodging operations, and ski services.