Front Desk Guest Services Supervisor

alterra; Utah; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Deer Valley season pass

Staff ski discounts

Free staff lessons

Subsidized meals

Subsidized housing

401k with company match

Healthcare options

Job summary

Deer Valley Resort is seeking a Guest Services Supervisor to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk of Silver Baron Lodge in Park City, Utah.

The role requires supervising staff, handling cash and lift ticket sales, and coordinating reservations and guest requests with urgency and empathy. Flex year-round employment, with varied shifts including overnights, is possible, and a comprehensive staff perk program is offered.

Qualifications

• Previous supervisor experience required.
• Staff leadership, coaching, and mentoring experience preferred.
• Must have basic mechanical knowledge of the guest services fleet vehicles, tools, and equipment.
• Must have a valid driver's license and clean driving record.
• Excellent understanding of computers, systems, and guest service tools.
• Must be able to work varied shifts, including overnight shifts.

Responsibilities

• Check guests in and out and settle guest balances upon departure.
• Give guests directions, information, and instructions.
• Make reservations for restaurants, transportation, childcare, and other activities for guests, FITs, and owners.
• Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff.
• Handle and complete cash, credit card, and lift ticket sales transactions daily and log all tickets, vouchers, gift cards, and gift baskets sold.
• Balance and close out lift ticket sales at the end of the day.
• Proactively solve guest, owner, and employee problems with urgency, respect, and empathy.
• Assist with bell staff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggage.
• Work with the front office manager to develop processes and procedure to ensure smooth operation and flow at the front desk.
• Assist guest services manager with creating staff schedules, training, and completing timecards.
• Check for guest requests and services three days prior to arrival and ensure these requests are met.
• Ensure bell staff is properly maintaining the vehicles and completing check lists daily.
• Other duties as assigned

Skills

Supervisor experience

Staff leadership

Mechanical knowledge

Driver's license

Guest service tools

Overnight shifts

Job description

Deer Valley Resort is seeking a Guest Services Supervisor to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk of Silver Baron Lodge in Park City, Utah.

The role requires supervising staff, handling cash and lift ticket sales, and coordinating reservations and guest requests with urgency and empathy. Flex year-round employment, with varied shifts including overnights, is possible, and a comprehensive staff perk program is offered.