Guest Services Supervisor - Flexible Schedule & Career Growth

Hotel Equities; Xenia (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation & Holiday Pay

Employee Assistance Program

Career Growth Opportunities

401(k)

Flexible schedule

Job summary

A hospitality management company is looking for a Guest Services Supervisor at their location in Xenia, OH. This role is pivotal in ensuring exceptional guest experiences through leadership and coordination of the guest services team. Candidates should have strong communication skills and proven experience in customer service or hospitality, with a focus on resolving guest inquiries efficiently. The position offers numerous benefits, including medical, vacation pay, and career growth opportunities.

Qualifications

• Proven experience in guest services or customer service roles within the accommodation or food services industry.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Supervise and support the guest services team to deliver outstanding customer service at all times.
• Handle guest complaints and resolve issues efficiently to ensure guest satisfaction.
• Coordinate with housekeeping, food and beverage, and other departments to meet guest needs and expectations.

Skills

Strong business communication skills

Social media management skills

Problem-solving abilities

Organizational skills

Education

High school diploma or equivalent

Associate or bachelor’s degree in hospitality or related field preferred

Tools

Customer relationship management (CRM) software

Job description

A hospitality management company is looking for a Guest Services Supervisor at their location in Xenia, OH. This role is pivotal in ensuring exceptional guest experiences through leadership and coordination of the guest services team. Candidates should have strong communication skills and proven experience in customer service or hospitality, with a focus on resolving guest inquiries efficiently. The position offers numerous benefits, including medical, vacation pay, and career growth opportunities.