Guest Services Supervisor - Center Operations

The Salvation Army Southern California; Phoenix (AZ); On-site; USD 29,000 - 36,000; Full time

Job summary

The Salvation Army Ray and Joan Kroc Corps Community Center - Phoenix, Arizona is seeking a Full-Time Welcome Desk Supervisor (non-exempt) to deliver prompt customer service, manage cash, and supervise Welcome Desk Attendants and Guest Service Staff. The role emphasizes program promotion, tours, and scholarship processes.

Applicants should have a high school diploma or GED, be 18+, and possess cash handling and customer service experience.

Qualifications

• Minimum high school diploma or GED equivalency.
• Must be 18 years or older.
• Minimum one-year cash handling and customer service experience required.
• High attention to detail and ability to meet established deadlines.
• Ability to function without supervision and demonstrate problem solving.
• Proficient computer software and typing skills required.
• Service-oriented team player with the ability to maintain a positive attitude.
• Ability to supervise part-time staff at the Welcome Desk & Guest Services.
• Excellent organizational skills with ability to multitask.
• Strong verbal and written communication skills.
• English/Spanish preferred.
• Must pass a background check.

Responsibilities

• Must be willing to work evenings, weekends and holidays when needed.
• Provide optimal customer service by ensuring all customers receive prompt service.
• Must handle cash, make change and operate frontline software.
• Assist potential members in Membership Registration and sale.
• Handle merchandise and concession sales.
• Proficient at Kroc Kiosk and Kroc Rec Management Software.
• Promote programs and events and make recommendations reflecting member needs.
• Greet and direct visitors; route inquiries to staff promptly.
• Supervise Welcome Desk Attendants, Guest Service Attendants, and Child Watch Attendants.
• Provide center orientation tours to prospective members and the public.
• Plan community outreach to attract new members.
• Maintain knowledge of programs, facilities and events.
• Observe scholarship candidates and assist with scholarship applications.
• Process scholarship applications and maintain CCMS records.
• Interact professionally with diverse individuals.
• Maintain orderliness of Welcome Desk area.
• Secure CCMS area at shift open/close.
• Provide administrative support including filing and data entry.
• Act as supervisor of the Center as Manager on Duty when needed.
• Escalate issues to appropriate staff with discretion.
• Maintain staff relationships and work with management.
• Support the Salvation Army mission with integrity.

Skills

Cash handling

Customer service

Attention to detail

Problem solving

Typing

Computer skills

Team player

Supervisory skills

Organizational skills

Communication skills

Bilingual (English/Spanish)

Telephone etiquette

Background check clearance

Education

High school diploma or GED

Tools

Kroc Kiosk

Kroc Rec Management Software

CCMS

Frontline computer software

Job description

The Salvation Army Ray and Joan Kroc Corps Community Center - Phoenix, Arizona is seeking a Full-Time Welcome Desk Supervisor (non-exempt) to deliver prompt customer service, manage cash, and supervise Welcome Desk Attendants and Guest Service Staff. The role emphasizes program promotion, tours, and scholarship processes.

Applicants should have a high school diploma or GED, be 18+, and possess cash handling and customer service experience.