Guest Services Supervisor (9010)

The Salvation Army; Midlothian (TX); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

PTO & Holiday Pay

Life Insurance

403B Plan

Job summary

The Salvation Army in Camp Hoblitzelle, Midlothian, TX is seeking a Full Time Guest Services Supervisor with an Associate’s degree and at least two years of hospitality or camping ministry experience. You will supervise guest services staff, coordinate event setups, and act as the front-face of the organization to ensure groups have a satisfying experience.

Responsibilities include coordinating facility use, ensuring timely room setups, and assisting with check-in/check-out for groups, while

Qualifications

• Associate’s degree from an accredited college or university in hospitality services, business administration, or related field.
• Two years experience in camping ministry and/or hospitality related industry including experience leading the work of others.
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Responsibilities

• Oversees staff completion of set ups and assists as necessary to ensure timely completion.
• Coordinates and participates as needed, in the set up of meeting rooms and activity areas for guests
• Assists the Guest Services Director in acting as the face of the organization to ensure that all groups are fully satisfied with their experience
• Coordinates a group’s use of the property and assists with the check-in/check-out of groups.

Education

Associate's degree

Job description

Job Details: Job Location: TX-Camp Hoblitzelle - Midlothian, TX 76065, Position Type: Full Time Regular, Education Level: Associate Degree, Salary Range: $23.50 - $29.37 Hourly, Job Category: Recreation, Schedule/Hours: Monday-Friday 8:00-5:00 with flexiblity built in when guests are on camp. Some weekends and evenings.

This position is responsible for:

Plans, schedules, assigns, and supervises the work of assigned guest services staff; coordinates the logistics of events and/or facilities use; ensures set ups are completed for rental groups and assists in the set ups as needed; maintains excellent interpersonal skills and professional and cheerful customer service communications.

Key Responsibilities:

• Oversees staff completion of set ups and assists as necessary to ensure timely completion.
• Coordinates and participates as needed, in the set up of meeting rooms and activity areas for guests
• Assists the Guest Services Director in acting as the face of the organization to ensure that all groups are fully satisfied with their experience
• Coordinates a group’s use of the property and assists with the check-in/check-out of groups.

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language effectively.
• Ability to formulate and lead group presentations.
• Ability to lead potential users in tours of the camp facilities.
• Ability to drive a golf cart and vehicle safely.
• Ability to work under the pressure of deadlines and time constraints.
• Duties require interspersed periods of physical mobility including but not limited to standing, walking, climbing, stooping, squatting, and lifting. Physical duties may be relieved by brief or occasional periods of sitting
• Work may be performed in an office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like but not limited to the office environment. Work may require driving a vehicle and working outdoors with exposure to physical discomforts associated with changes in weather such as rain, cold, snow, heat or discomforts associated with noise, dust, dirt, and the like.

Employee Benefits:

• Health, Dental, and Vision Insurance
• Paid Time Off & Holiday Pay
• Life Insurance
• 403B Plan

WHAT WE ARE LOOKING FOR IN YOU: Education and Experience:

• Associate’s degree from an accredited college or university in hospitality services, business administration, or related field, with a bachelor’s degree in the same preferred
• Two years experience in camping ministry and/or hospitality related industry including experience leading the work of others,
• any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications:

• Valid State Drivers License

Equal Opportunity Employer: Veterans | Disabled