Guest Services Supervisor

The Salvation Army Southern Territory; Midlothian (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Paid Time Off & Holiday Pay

Life Insurance

403B Plan

Job summary

The Salvation Army Southern Territory in Texas seeks a Guest Services Supervisor to lead the camp's guest experience. You will plan, schedule, and supervise staff; coordinate event logistics and facilities use; ensure timely set ups for rental groups and assist as needed.

As the face of the organization, you will ensure guest satisfaction, manage group check-in/check-out, and train volunteers. The role requires strong interpersonal skills, the ability to work weekends/evenings, and safe driving

Qualifications

• Associate’s degree in hospitality services or business administration (bachelor’s degree preferred).
• Two years of experience in camping ministry or hospitality, including people leadership.

Responsibilities

• Plans, schedules, assigns, and supervises guest services staff; coordinates logistics of events and facilities.
• Ensures set ups for rental groups and assists in set ups as needed.
• Oversees completion of set ups and assists to ensure timely work.
• Coordinates set up of meeting rooms and activity areas for guests.
• Acts as the face of The Salvation Army Southern Territory to ensure guest satisfaction.
• Coordinates group use of the property and assists with check-in/check-out.

Skills

Interpersonal skills

Customer service

Public speaking

Driving (golf cart)

Education

Associate’s degree in hospitality services or business administration

Bachelor’s degree preferred

Job description

Schedule/Hours: Monday-Friday 8:00-5:00 with flexiblity built in when guests are on camp. Some weekends and evenings.This position is responsible for:Plans, schedules, assigns, and supervises the work of assigned guest services staff; coordinates the logistics of events and/or facilities use; ensures set ups are completed for rental groups and assists in the set ups as needed; maintains excellent interpersonal skills and professional and cheerful customer service communications.Key Responsibilities:Oversees staff completion of set ups and assists as necessary to ensure timely completion.Coordinates and participates as needed, in the set up of meeting rooms and activity areas for guestsAssists the Guest Services Director in acting as the face of the organization to ensure that all groups are fully satisfied with their experienceCoordinates a group’s use of the property and assists with the check-in/check-out of groups.Physical Requirements and Working Conditions:Ability to meet attendance requirements.Ability to read, write, and communicate the English language effectively.Ability to formulate and lead group presentations.Ability to lead potential users in tours of the camp facilities.Ability to drive a golf cart and vehicle safely.Ability to work under the pressure of deadlines and time constraints.Duties require interspersed periods of physical mobility including but not limited to standing, walking, climbing, stooping, squatting, and lifting. Physical duties may be relieved by brief or occasional periods of sittingWork may be performed in an office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like but not limited to the office environment. Work may require driving a vehicle and working outdoors with exposure to physical discomforts associated with changes in weather such as rain, cold, snow, heat or discomforts associated with noise, dust, dirt, and the like.Employee Benefits:Health, Dental, and Vision InsurancePaid Time Off & Holiday PayLife Insurance403B PlanEducation and Experience:Associate’s degree from an accredited college or university in hospitality services, business administration, or related field, with a bachelor’s degree in the same preferredAndTwo years experience in camping ministry and/or hospitality related industry including experience leading the work of others,Orany equivalent combination of training and experience which provides the required knowledge, skills, and abilities.Certifications:Valid State Drivers LicenseEqual Opportunity Employer: Veterans | Disabled