Guest Services Supervisor

Four Seasons; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary & Wages

Comprehensive Benefits Package

401(k) Retirement Plan

Excellent Training and Development

Complimentary Accommodations at other

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Job summary

Four Seasons Palm Beach is seeking a Guest Services Supervisor to lead the Bell and Door teams and oversee guest arrivals and departures with Forbes Five-Star standards. This role supports transportation coordination, luggage handling, and guest requests while partnering with Front Office Management.

Ideal candidates bring luxury hospitality experience, supervisory skills, and a commitment to exceptional guest service.

Qualifications

• Experience in luxury hospitality or guest services preferred.
• Supervisory or leadership experience preferred.
• Excellent guest service and interpersonal skills.
• Strong communication and problem-solving abilities.
• Strong organizational skills and attention to detail.
• Ability to operate hotel systems and guest service software.
• Proficiency in English is required.

Responsibilities

• Lead and support the Bell and Door team to deliver guest service.
• Coordinate guest transportation, luggage handling, room deliveries, package management, and special requests.
• Monitor guest requests and operational workflows to ensure timely completion and follow-up.
• Assist with training, scheduling, and development of Guest Services team members.
• Greet guests and escort to the Front Desk or guest rooms, maintaining VIP service standards.
• Collaborate with Concierge, Front Desk, Housekeeping and other departments to ensure seamless guest experiences.
• Coordinate incoming and outgoing package deliveries and guest shipping needs.
• Maintain a visible lobby presence and model Four Seasons service standards.
• Respond to emergencies and support resort safety and security procedures.

Skills

Guest service

Interpersonal skills

Communication

Leadership experience

Problem solving

Attention to detail

Education

High school diploma or equivalent

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Here at Palm Beach Island's only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie's, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

About the role:

The Guest Services Supervisor i s responsible for supervising the Bell and Door team while supporting the overall guest arrival and departure experience. This role oversees luggage handling, transportation coordination, room deliveries, package management, and guest requests while ensuring Forbes Five-Star and Four Seasons standards are consistently met. This position is part of the Front Office team and reports to Front Office Management.

What you will do:

• Lead and support the Bell and Door team in delivering exceptional guest service throughout the arrival and departure experience
• Coordinate guest transportation, luggage handling, room deliveries, package management, and special requests
• Monitor guest service requests and operational workflows to ensure timely completion and follow-up
• Assist with training, coaching, scheduling, and development of Guest Services team members
• Support guest arrivals by greeting guests, assisting with luggage, and escorting guests to the Front Desk or guest rooms
• Maintain awareness of VIP arrivals and ensure personalized service standards are consistently delivered
• Assist with group arrivals, room drops, and special amenity deliveries
• Provide guests with recommendations regarding local attractions, dining, transportation, and resort amenities
• Resolve guest concerns and special requests with professionalism and urgency
• Support Front Office operations by assisting with check-in and check-out processes when needed
• Work closely with Concierge, Front Desk, Housekeeping, and other departments to ensure seamless guest experiences
• Coordinate incoming and outgoing package deliveries and guest shipping needs
• Maintain a visible presence in the lobby and front drive while modeling Four Seasons service standards
• Respond effectively to emergency situations and support resort safety and security procedures

What you bring:

• High school diploma or equivalent experience
• Previous experience in luxury hospitality, guest services, bell services, valet operations, or front office operations preferred
• Previous supervisory or leadership experience preferred
• Excellent guest service and interpersonal skills
• Strong communication and problem-solving abilities
• Strong organizational skills and attention to detail
• Ability to work independently while leading a team
• Ability to operate hotel systems, technology platforms, and guest service software
• Ability to read, write, and communicate effectively in English
• Ability to thrive in a fast-paced luxury hospitality environment

What we offer:

• Competitive Salary & Wages
• Comprehensive Benefits Package
• 401(k) Retirement Plan
• Excellent Training and Development Opportunities
• Complimentary Accommodations at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• Full-time schedule required , including mornings, evenings, weekends, and holidays
• Flexibility to work varied shifts based on business needs

Work Authorization:

Candidates must have valid authorization to work in the United States at the time of application.

Four Seasons is an Equal Opportunity, Aff… encouraged to ap