Guest Services Supervisor

SPRINGHILL SUITES SEATTLE DOWNTOWN; Seattle (WA); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Paid Time Off

401(k)

Employee Discounts

Growth and Advancement Opportunities

Sick Pay

Job summary

Legacy Hospitality in Seattle is seeking a Guest Services Supervisor to lead the front desk and guest services team, ensuring exceptional arrivals, stays and departures. You will coach staff, assign shifts, and step in as Manager on Duty when needed, maintaining a guest-centric, professional environment.

The role emphasizes leadership, strong communication, and the ability to stay calm under pressure while delivering a seamless guest experience across all departments.

Qualifications

• 2+ years in hospitality or guest services leadership.
• Experience coaching and mentoring team members.
• Strong communication and problem-solving abilities.

Responsibilities

• Lead front desk and guest services shifts to ensure a great guest experience.
• Coach, train and support front desk team members.
• Handle guest concerns and service recovery with professionalism.

Skills

Team leadership

Customer service

Communication skills

Calm under pressure

Tools

Hotel PMS

Job description

Join Legacy Hospitality as a Guest Services SupervisorReady to lead a guest services team? Join Legacy Hospitality as a Guest Services Supervisor and help make every arrival, stay, and departure exceptional.In this role, you will lead front desk and guest services shifts, coach team members, and step in as Manager on Duty when needed. If you are a confident, guest-focused leader, this is your opportunity.We offer competitive pay, full benefits, and a culture where your contributions are valued and recognized.Why You Will Love Working With UsAt Legacy Hospitality, hospitality has heart. Our culture is built on CARE:CompassionAuthenticityRespectEmpathyWe are committed to creating a workplace where team members feel supported, valued, and empowered to grow.Benefits for Full-Time Employees Include:Medical, Dental, and Vision InsuranceLife InsurancePaid Time Off401(k)Benefits for All Employees (Full-Time and Part-Time) Include:Employee DiscountsGrowth and Advancement OpportunitiesSick PayWhat You Will DoAs a Guest Services Supervisor, you will:Lead front desk and guest services shifts and ensure guests have a great experiencePerform all Guest Services Representative duties as neededTrain, coach, and support front desk team membersResolve guest concerns and service recovery situationsVerify reservations, room blocks, and group rooming listsAudit cash and transactions for accuracyStay informed about in-house groups and local eventsAct as Manager on Duty in the absence of other managersWhat We Are Looking ForWe are seeking team members who are:Passionate about hospitality and guest serviceStrong communicators with leadership skillsOrganized and detail-orientedCalm under pressure and solution-drivenProfessional, dependable, and team-orientedPreferred QualificationsAt least 2 years of customer service experience, including 1 year as a front desk agentAt least 1 year of supervisory experienceExperience with hotel property management systemsPhysical Requirements (Essential Job Functions)This role requires candidates to:Stand and walk for extended periods, up to 8 hours per shiftUse computers, phones, and office equipment for extended periodsOccasionally lift, carry, or move items such as luggage or suppliesMaintain focus and professionalism during busy shiftsWork a flexible schedule, including mornings, evenings, weekends, and holidaysReady to Apply?If you are a hospitality professional ready to lead by example, we want to hear from you.