Guest Services Supervisor

Benchmark Hospitality at DU; San Antonio (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading hotel group is seeking a Guest Service Supervisor for the Hilton Garden Inn San Antonio Downtown. This role involves supervising front desk operations, managing teams, and ensuring an exceptional guest experience. Ideal candidates should have a high school diploma, with a degree in hospitality preferred, and 2 years of relevant experience. The company offers competitive pay along with benefits like flexible hours, career growth opportunities, and hotel discounts.

Benefits

401k with company match

Vacation and paid time-off policies

Hilton hotel discounts worldwide

Ongoing training and development opportunities

Qualifications

• 2+ years in front desk or guest service role in hospitality.
• Strong leadership and communication skills required.
• Ability to work under pressure and possessing detail-oriented mindset.

Responsibilities

• Supervise daily front desk operations and reservations handling.
• Lead and train guest service agents to ensure high service quality.
• Manage guest inquiries and complaints to maintain standards.

Skills

Leadership

Communication

Multitasking

Organizational Skills

Customer Service

Education

High school diploma or equivalent

Degree in hospitality management or related field

Tools

Microsoft Office Suite

Hotel management software (Hilton PEP)

Job description

Opening Post Information* : Posted Date 2 weeks ago (5/28/2025 7:35 PM)

Opening ID 2025-55984

# of Openings 1

Job Locations US-TX-San Antonio

Department (Portal Searching) Guest Services

Position Type (Portal Searching) Regular Full Time

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

At the Hilton Garden Inn San Antonio Downtown we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hilton GardenInn San Antonio Downtown can mean for you!

Description

Title: Guest Service Supervsior

Property: Hilton Garden Inn San Antonio Downtown Riverwalk

Job Description:

As a Hotel Guest Service Supervisor, you will oversee the front desk operations, ensuring smooth and efficient service delivery. You will be responsible for managing and motivating the guest service team, handling guest inquiries and complaints, and maintaining a high standard of hospitality. Your role will be crucial in creating a positive first impression and ensuring a memorable stay for our guests.

Key Responsibilities:

• Supervise daily front desk operations, including check-in/check-out procedures, reservations, and guest inquiries.
• Lead and train guest service agents, ensuring they provide courteous and efficient service.
• Handle guest complaints and resolve issues promptly and professionally.
• Monitor and manage room availability, rates, and special requests.
• Coordinate with other departments (housekeeping, maintenance, etc.) to meet guest needs.
• Maintain accurate records and reports, including guest preferences and feedback.
• Implement and uphold hotel policies, procedures, and standards.
• Assist in scheduling and shift management to ensure adequate staffing.
• Support the management team with administrative tasks and special projects as needed.

Qualifications

Qualifications:

• A high school diploma or equivalent, as well as a degree in hospitality management or a related field, is preferred.
• Minimum of 2 years of experience in a front desk or guest service role in the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Must work well in stressful, high-pressure situations and maintain composure and objectivity.
• Must possess creativity, enthusiasm, and flexibility.
• Detail-oriented with excellent organizational skills.
• Ability to work independently as well as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with hotel management software (Hilton PEP ) preferred.
• Hilton PEP system knowledge preffered
• Customer-focused with a friendly and professional demeanor.
• Availability to work flexible hours, including weekends and holidays.
• Competitive compensation package commensurate with experience.
• Opportunities for career growth and advancement within the organization.
• 401k after 90 days, company match to 4%
• Awesome Vacation and Paid Time-Off Policies
• Hilton Hotel Discounts Worldwide
• Pyramid Global Hospitality Discounts
• Ongoing training and development opportunities.

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