Guest Services Supervisor

Davidson Hospitality Group.; Key West (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Tuition Reimbursement

401K Match

Paid Time Off

Job summary

Davidson Hospitality Group. is seeking a Guest Services Supervisor for Parrot Key Hotel & Villas in Key West. This role requires a service-driven professional to lead the Front Office team, ensuring exceptional guest experiences from arrival to departure.

Ideal candidates will have 1–2 years of hospitality leadership experience, strong communication and leadership skills, and the ability to thrive in a fast-paced environment. Benefits include medical coverage, tuition reimbursement, and PTO.

Qualifications

• 1–2 years of Front Office, Guest Services, or hospitality leadership experience preferred.
• Proficient in Microsoft Office Suite and general computer applications.
• Strong organizational skills with the ability to multitask and adapt.

Responsibilities

• Lead the Front Office team to deliver exceptional guest experiences.
• Resolve guest concerns effectively with professionalism.
• Support daily operations and inspire team members.

Skills

Exceptional guest service

Leadership skills

Communication skills

Ability to multitask

Microsoft Office Suite

Education

High school diploma or equivalent

Job description

Property Description

Parrot Key Hotel & Villas delivers a relaxed, upscale island experience set across lush tropical grounds just minutes from Old Town Key West. Featuring spacious rooms and private villas, four resort-style pools, and vibrant dining, the property blends laid‑back luxury with a strong, guest‑focused culture—making it an ideal setting for hospitality professionals looking to grow in a dynamic resort environment.

Overview

At Parrot Key Hotel & Villas, every arrival sets the tone for an unforgettable stay. Nestled along the waterfront in Key West, our resort blends tropical tranquility with elevated hospitality, creating experiences guests remember long after checkout.

We are seeking an engaging, service‑driven, and hands‑on Guest Services Supervisor to lead our Front Office team and help deliver exceptional guest experiences from arrival to departure. This role is ideal for a hospitality professional who thrives in a fast‑paced resort environment, leads by example, and understands that genuine service and attention to detail make all the difference.

As a key leader within the Front Office team, you will support daily operations, inspire team members, resolve guest concerns with confidence and care, and help create seamless stays that reflect the warm and welcoming spirit of Parrot Key.

Qualifications

• Minimum 1–2 years of Front Office, Guest Services, or hospitality leadership experience preferred; resort experience a plus
• Prior experience supervising or leading teams in a hotel, resort, or guest‑facing environment strongly preferred
• Demonstrated ability to deliver exceptional guest service and effectively resolve guest concerns with professionalism and urgency
• Strong leadership, communication, interpersonal, and coaching skills
• Ability to prioritize tasks and thrive in a fast‑paced, service‑oriented environment while maintaining attention to detail
• Proficient in Microsoft Office Suite and general computer applications
• Strong organizational skills with the ability to multitask and adapt to changing operational needs
• Flexible availability including evenings, weekends, and holidays as business demands require
• Ability to work independently while collaborating effectively across departments
• High school diploma or equivalent required

Benefits

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and holidays)
• 401K Match

EEO AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.