Guest Services Supervisor

Davidson Hospitality Group; Key West (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Coverage (Multiple Tiers)

Dental & Vision Coverage

24/7 Teledoc Service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Parrot Key Hotel & Villas in Key West, part of Davidson Hospitality Group, seeks a Guest Services Supervisor to lead our Front Office team and deliver exceptional guest experiences from arrival to departure.

This hands-on role requires 1–2 years in front office leadership, strong communication and coaching skills, and the ability to thrive in a fast-paced resort environment with flexible evenings and weekends.

Qualifications

• Minimum 1–2 years in Front Office or guest services leadership; resort experience preferred.
• Experience supervising teams in hotel/resort environments.
• Ability to resolve guest concerns professionally and urgently.
• Strong leadership, communication, interpersonal, and coaching skills.
• Multitasking in a fast-paced, service-oriented setting.
• Proficient with Microsoft Office and general computer applications.
• Flexible availability including evenings, weekends, and holidays.
• High school diploma or equivalent.

Responsibilities

• Lead the Front Office team to deliver exceptional guest experiences from arrival to departure.
• Support daily operations and ensure seamless stays.
• Inspire and coach team members to uphold service standards.
• Resolve guest concerns with confidence and care.
• Collaborate across departments to ensure guest satisfaction.

Skills

Front Office Leadership

Guest Service Excellence

Communication Skills

Team Supervision

Multitasking

Microsoft Office

Attention to Detail

Flexible Schedule

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Property Description

Parrot Key Hotel & Villas delivers a relaxed, upscale island experience set across lush tropical grounds just minutes from Old Town Key West. Featuring spacious rooms and private villas, four resort-style pools, and vibrant dining, the property blends laid-back luxury with a strong, guest-focused culture-making it an ideal setting for hospitality professionals looking to grow in a dynamic resort environment.

Overview

At Parrot Key Hotel & Villas, every arrival sets the tone for an unforgettable stay. Nestled along the waterfront in Key West, our resort blends tropical tranquility with elevated hospitality, creating experiences guests remember long after checkout. We are seeking an engaging, service-driven, and hands-on Guest Services Supervisor to lead our Front Office team and help deliver exceptional guest experiences from arrival to departure. This role is ideal for a hospitality professional who thrives in a fast-paced resort environment, leads by example, and understands that genuine service and attention to detail make all the difference. As a key leader within the Front Office team, you will support daily operations, inspire team members, resolve guest concerns with confidence and care, and help create seamless stays that reflect the warm and welcoming spirit of Parrot Key.

Qualifications

• Minimum 1-2 years of Front Office, Guest Services, or hospitality leadership experience preferred; resort experience a plus
• Prior experience supervising or leading teams in a hotel, resort, or guest-facing environment strongly preferred
• Demonstrated ability to deliver exceptional guest service and effectively resolve guest concerns with professionalism and urgency
• Strong leadership, communication, interpersonal, and coaching skills
• Ability to prioritize tasks and thrive in a fast-paced, service-oriented environment while maintaining attention to detail
• Proficient in Microsoft Office Suite and general computer applications
• Strong organizational skills with the ability to multitask and adapt to changing operational needs
• Flexible availability including evenings, weekends, and holidays as business demands require
• Ability to work independently while collaborating effectively across departments
• High school diploma or equivalent required

Benefits

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EEO AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre‑employment drug test and background check required. We participate in E-Verify.