Guest Services Supervisor

Staypineapple; Boston (MA); On-site; USD 30,754 - 43,801; Full time

Benefits offered by this job

Flexible PTO

Medical/Dental/Vision insurance

401(k)

Pet insurance

Hotel discounts

Food & Beverage discounts

Learning & growth opportunities

Job summary

A boutique hotel chain in Boston is seeking a Guest Services Supervisor to ensure front desk staff provide exceptional customer service. You will be responsible for training staff, handling front desk tasks, and monitoring team performance. Ideal candidates have 6-12 years of experience and a passion for hospitality. The position offers competitive pay of $27.06/hour along with great benefits, including flexible PTO and medical insurance.

Qualifications

• 6-12 years of related experience.
• Ability to assess situations and create effective resolutions.
• Passion for providing excellent customer service.

Responsibilities

• Provide training and guidance for front desk staff.
• Complete daily hotel front desk tasks.
• Monitor performance and attendance.

Skills

Customer service

Team collaboration

Problem solving

Communication skills

Education

High School Diploma or equivalent

Job description

To quick apply to this position, text SP4148 to [phone]

Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.

Who We’re Looking For

GUEST SERVICES SUPERVISOR

Around here, we have a reputation for being ridiculously friendly, helpful and accommodating—and nothing will tank that faster than lousy front desk service. That’s where you come in. As Guest Services Supervisor, you are responsible for making sure the front desk staff is providing service consistent with impeccable Staypineapple standards.

What To Expect

Here are a few things that will make your days full and rewarding:

• Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards
• Stepping in to complete daily hotel front desk tasks
• Assisting Guest Services Manager with monitoring performance and attendance
• Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches

Your Experience And Qualifications

• High School Diploma or equivalent
• Six to twelve years of related experience
• Demonstrated ability to contribute to a collaborative and diverse team dynamic
• Ability to quickly assess situations and create effective resolutions to problems
• Possess a passion to provide excellent customer service
• Proficient at fulfilling requests in a thorough and timely manner
• Excellent verbal and written business communication skills

Why us?

As a Growing Company, Staypineapple Offers Plenty Of Opportunities. If You Love Making a Positive Impact On The Lives And Experiences Of Others, Join Our Team. Plus, We Offer

• Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)
• Hotel discounts
• Food & Beverage discounts
• Learning & growth opportunities
• Special events & celebrations

Pay: $27.06 per hour

Status: Full Time