Guest Services Supervisor

Sage Hospitality Group; Aurora (CO); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Exclusive discounts at Sage hotels

Medical, vision & dental insurance

Culture of belonging

Job summary

The Benson Hotel & Faculty Club in Aurora, CO, part of Sage Hospitality Group, is seeking a Front Office Supervisor to oversee the front desk team and ensure an efficient, guest-focused operation. You will respond to guest inquiries with professionalism and coordinate check-in/check-out procedures.

Role requires open availability for nights, weekends and holidays; prior hospitality experience is essential. Competitive hourly wages and benefits accompany the position.

Qualifications

• High school education or equivalent experience.
• At least 1 year of full-time employment in a related hospitality role.
• Understanding of front office procedures and guest services.
• Ability to manage cash handling and basic accounting procedures.
• Strong communication and supervisory skills.

Responsibilities

• Supervise front desk operations to maintain high service levels.
• Train and coach front desk staff and resolve issues promptly.
• Handle guest inquiries and resolve complaints professionally.
• Execute check-in/check-out procedures accurately and efficiently.
• Maintain accurate guest accounts and payments at checkout.
• Answer inquiries and upsell room nights to increase occupancy.
• Coordinate with hotel departments to ensure guest satisfaction.
• Operate PBX and manage wake-up calls as needed.

Skills

Front desk operations

Cash handling

Customer service

Computer literacy

Supervisor/leadership

Education

High school education

Tools

Point of sale systems

PBX/telephone

Job description

Why us?

Applications open until 09/17/2026 or until filled.

Position does require open job availability (must work nights/weekends/holidays).

A Modern Pioneer’s Retreat at the Heart of Colorado InnovationNestled within the dynamic UC Anschutz Medical Campus in Aurora, The Benson Hotel & Faculty Clubis where innovation meets rejuvenation. Designed as a refined gathering place, our boutique hotel invites business leaders, global thinkers, students, and creatives to connect, collaborate, and recharge. Reflecting the pioneering spirit of the West, The Benson offers a luxurious yet approachable atmosphere—a sanctuary where hospitality, discovery, and community flourish.

Job Overview

Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
• Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

1 or more full years employment experience in a related position with this company or other organization(s).

Knowledge/Skills

• Requires understanding of all hotel front office procedures.
• Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
• Requires supervision/management skills.
• Ability to communicate information and hotel services to management and guests. Second language may be required.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate in person and on telephone frequently.
• Ability to read written communiqués, analyzing reports and seeing monochrome computer screen.
• Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
• Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
• Continuous standing 90% of time -communicating with guests.
• No climbing required. No driving required.
• Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
• Continuous standing -80% of shift.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

Why You'll Love Working at SageExceptional Benefits & Perks:Explore & SaveEnjoy exclusive discounts at Sage Hotels & Restaurants nationwide—your gateway to unforgettable experiences across the country.Comprehensive Health CoverageWe've got you covered with medical, vision, and dental insurance because your well-being matters.Join a Culture That Celebrates YouAt Sage, you're part of a community. We're building something special: a place where creativity thrives, passion drives every detail, and belonging isn't just a buzzword; it's who we are.Ready to be part of something extraordinary? Let's create the future of hospitality together.

Salary

USD $21.00 - USD $22.00 /Hr.