Guest Services Staff

Baltimore Avenue; Reisterstown (MD); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Baltimore Avenue Ice Rink in Maryland is seeking a part-time Guest Services Associate to provide friendly, efficient customer service. Evening and weekend availability is required.

Responsibilities include greeting guests, handling cash and transactions, guiding visitors around the facility, skate rentals, and assisting customers with equipment while maintaining a clean, safe environment. Must be able to work evenings and weekends and be at least 16 years old.

Qualifications

• Must be available evenings, weekends, and holidays.
• Must be at least 16 years old.
• Cash handling experience preferred.

Responsibilities

• Greet guests promptly and politely.
• Handle cash and register transactions accurately.
• Assist guests with skate rentals and equipment.
• Explain policies and ensure a safe, clean facility.
• Attend all training sessions and staff meetings.

Skills

Customer service

Cash handling

Job description

This is a part time position and performs duties for a variety of positions with primary focus on excellent customer service at a busy ice rink. MUST BE AVAILABLE EVENINGS AND WEEKENDS!!

Duties and Responsibilities

• Greet all guests promptly and politely
• Ability to give guests proper directions to the facility within local surrounding area
• Communicate clearly and professionally with guests and staff
• Execute policies and procedures professionally and accurately
• Accurately handle cash and register transactions
• Process transactions for purchases and rentals
• Responsible for alerting managers on any discrepancies with the cash register
• Pass out skates to guests
• Clean/wipe down skates upon return
• Daily cleaning tasks within department
• Required to attend all training sessions and staff meetings
• Maintain a clean and safe facility
• Required to be ready to work immediately at time of scheduled shift
• Assist customers with equipment
• Any other duties as assigned

Qualifications

• Must be available to work evenings, weekends, and holidays
• Must be at least 16 years of age
• Cash handling experience preferred

Working Conditions

Position is located at a recreational or outdoor facility. Work may be done both indoors and outdoors. Majority of work will be done on or around ice

Physical Requirements

Position can involve sitting, standing, walking, running, stooping, lifting, carrying, pushing, pulling and ice skating.