Guest Services Staff

Mountain Capital Partners, LLC; New Mexico; On-site; USD 17,000 - 22,000; Full time

Job summary

Sandia Peak Ski Area in Sandia Park, NM seeks a friendly Guest Services Representative for the 2026/2027 winter season to assist guests with tickets, RFID access, and lessons, delivering a welcoming experience.

The role involves operating POS and RFID systems, handling cash and card transactions, and collaborating with Ski School and Lift Operations to ensure smooth guest services. Weekend/holiday availability and reliability are important.

Qualifications

• Excellent customer-service and communication skills.
• Comfortable with computers, POS systems, and technology.
• Ability to learn RFID ticketing systems.
• Ability to accurately handle cash and credit-card transactions.
• Detail-oriented and reliable.
• Reliable transportation to the ski area.

Responsibilities

• Provide excellent customer service and create a welcoming experience for guests.
• Sell and issue lift tickets and season passes.
• Assist guests with season-pass questions, products, and account information.
• Check in guests for ski and snowboard lessons.
• Assist with lesson registration and scheduling.
• Operate and troubleshoot basic RFID ticketing/access systems.
• Operate POS systems and accurately process cash, credit card, and other transactions.
• Assist guests with RFID cards and access issues.
• Answer questions regarding lift tickets, lessons, operating hours, mountain services, and ski area policies.
• Maintain accurate records and follow established cash-handling procedures.
• Assist with opening and closing Guest Services.
• Maintain an organized and professional Guest Services area.
• Work closely with Ski School, Lift Operations, Retail, and other departments.
• Assist with other duties as needed to support daily ski area operations.

Skills

Customer service

Communication

Computer skills

RFID systems

Cash handling

Weekend availability

Tools

POS systems

RFID ticketing

Ticketing software

Job description

Job Details: Job Location: Sandia Peak Ski Area - Sandia Park, NM 87047, Position Type: Full-Time/Part-Time,

Sandia Peak Ski Area

Guest Services Representative

2026/2027 Winter Season

Sandia Peak Ski Area is seeking friendly, dependable, and customer-focused team members to join our Guest Services Department for the 2026/2027 winter season.

Guest Services is a key part of the guest experience and is responsible for assisting visitors with tickets, season passes, lessons, RFID access, and general questions about the ski area.

Responsibilities

• Provide excellent customer service and create a welcoming experience for guests


• Sell and issue lift tickets and season passes


• Assist guests with season-pass questions, products, and account information


• Check in guests for ski and snowboard lessons


• Assist with lesson registration and scheduling


• Operate and troubleshoot basic RFID ticketing/access systems


• Operate POS systems and accurately process cash, credit card, and other transactions


• Assist guests with RFID cards and access issues


• Answer questions regarding lift tickets, lessons, operating hours, mountain services, and ski area policies


• Maintain accurate records and follow established cash-handling procedures


• Assist with opening and closing Guest Services


• Maintain an organized and professional Guest Services area


• Work closely with Ski School, Lift Operations, Retail, and other departments


• Assist with other duties as needed to support daily ski area operations

Requirements

• Excellent customer-service and communication skills


• Comfortable working with computers, POS systems, and technology


• Ability to learn and operate RFID ticketing systems


• Ability to accurately handle cash and credit-card transactions


• Strong attention to detail


• Reliable transportation to and from the ski area


• Ability to work weekends and holidays


• Ability to work in a fast-paced mountain environment


• Previous guest services, ski resort, retail, ticketing, POS, or hospitality experience is preferred but not required

Schedule

Seasonal - 2026/2027 Winter Season

Full-time and part-time positions may be available. Weekend and holiday availability is required.

Join the Sandia Peak Team

Work in a unique mountain environment while helping guests enjoy their experience at Sandia Peak Ski Area. If you are friendly, dependable, organized, and enjoy working with people, we would like to hear from you.