Guest Services Specialist - (Seasonal Position)

City of Colorado Springs; Colorado Springs (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

An exciting opportunity awaits at a beautiful mountain destination! As a Guest Services Specialist, you'll play a pivotal role in welcoming visitors to Pikes Peak, providing them with essential information, and ensuring a memorable experience. This seasonal position offers flexible start dates and a chance to work in a stunning environment. You'll engage with guests, manage cash handling, and support special events while enjoying the breathtaking views of the mountains. If you have a passion for customer service and the great outdoors, this role is perfect for you!

Benefits

Worker's Compensation

Medicare

Unemployment Insurance

Public Employees' Retirement Association (PERA)

Qualifications

• Experience in customer service and cash handling is essential.
• Strong communication and interpersonal skills are required.

Responsibilities

• Welcome and educate guests about Pikes Peak and area attractions.
• Collect admission fees and verify reservations using a POS system.

Skills

Customer Service

Cash Handling

Interpersonal Skills

Communication Skills

Detail-Oriented

Teamwork

Knowledge of Pikes Peak

Ability to Use Modern Office Technology

Tools

Point-of-Sale System

Job description

Guest Services Specialist - (Seasonal Position)

About the Job:

Pikes Peak America’s Mountain seeks a highly motivated and courteous individual to welcome and educate guests on the beautiful Pikes Peak Mountain. In this position, you will be responsible for the daily operation at the gateway entrance welcoming guests, collecting admission tolls, and verifying reservations.

Approximate length of employment will be up to 6 months. Anticipated time range for employment March 2025 - December 2025 with optional start dates in March, May, or July. Scheduled hours will vary based on department needs. Total hours worked will not exceed 1,500 annually.

Job Type: This is a seasonal (at-will) position with benefits limited to those required by applicable state and federal laws, which include Worker's Compensation, Medicare, Unemployment Insurance, and PERA (Public Employees' Retirement Association).

Weekly Schedule:

(3-4) 8 hour shifts. Approximately 24-32 hours per week. To include one weekend day and some holidays.

Work Location:

This position is located in Cascade, CO. Employees are responsible for their own transportation to and from the workplace.

This posting will fill multiple vacancies.
As a Guest Services Specialist, you will:

• Provide information to guests about Pikes Peak America's Mountain and other area attractions by answering questions and providing excellent customer service.
• Utilize our point-of-sale system to collect fees and check-in reservations.
• Perform complex cash register functions in accordance with policies and procedures; collect cash and cash equivalents; reconcile cash collection.
• Support special events and activities in accordance with event plans.
• Maintain the cleanliness, general maintenance, and appearance of the gateway, public restrooms, and surrounding areas.
• Operate two-way radios.

Knowledge, Skills and Abilities:

• Strong interpersonal skills.
• Dependable and detail-oriented.
• Ability to collect and account for money.
• Knowledge of cash reconciliation practices.
• Ability to use modern office technology.
• Ability to work in a team environment and excel with independent work responsibilities.
• Curiosity about the history, ecosystems, wildlife, and available recreational activities on Pikes Peak and at other regional sites.
• Excellent oral and written communication skills.
• Understanding of regional weather conditions and patterns.

• Experience in customer service.
• Experience with cash handling and cash reconciliation.
• Experience with point-of-sale systems and sales operations.

Physical Demands: This position requires the ability to lift and carry up to 30 lbs. occasionally and stoop and bend frequently. The ability to sit, stand, or walk for prolonged periods is also required.

Environmental Conditions:

• Primary Work Environment – Indoors, occasionally outdoors.
• Extreme Temperature – Seasonally (inclement weather).
• Wetness and Humidity – Seasonally (inclement weather).
• Respiratory Hazards – Occasionally (fumes, odors, and gases).
• Noise and Vibrations – Occasionally (large vehicles and motorcycles).
• Physical Hazards – Rarely.