Guest Services Specialist - Mountain Resort

Mt. Bachelor LLC; Bend (OR); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Free employee season pass

Free/discounted dependent pass

Travel to Bend transportation

Seasonal housing program

401k with company match

Discounted daycare onsite

Local & national discounts

Job summary

Mt. Bachelor LLC in Bend, Oregon, is seeking a Guest Services Agent to deliver exceptional guest experiences at a high-volume ski resort. You will sell and fulfill tickets, season passes, rentals, and tours using sophisticated POS terminals, while providing friendly, timely service.

The role requires strong customer service skills, ability to work with the public under pressure, and knowledge of Mt. Bachelor products and services. Hours include variable shifts with fast-paced environments.

Qualifications

• High school diploma or equivalent required.
• 1 year of related customer service, retail, hospitality experience preferred.
• Ability to operate a computerized POS system and perform cash handling.

Responsibilities

• Provide excellent guest service and handle product/service recommendations.
• Operate POS system and process transactions efficiently and accurately.
• Count bank, complete closing paperwork, and stock station at shift end.
• Adhere to safety and security policies and report unsafe situations.

Skills

POS system operation

Cash handling

Typing skills

Good math

Education

High School Diploma or equivalent

Tools

Windows OS

POS software

Booking system

Job description

Mt. Bachelor LLC in Bend, Oregon, is seeking a Guest Services Agent to deliver exceptional guest experiences at a high-volume ski resort. You will sell and fulfill tickets, season passes, rentals, and tours using sophisticated POS terminals, while providing friendly, timely service.

The role requires strong customer service skills, ability to work with the public under pressure, and knowledge of Mt. Bachelor products and services. Hours include variable shifts with fast-paced environments.