Server | Kea Lani Restaurant - Casual

Accor; Wailea-Makena (HI); On-site; USD 18,000 - 26,000; Full time

Job summary

Fairmont Kea Lani, part of the Accor family, invites a personable Server to join our award-winning resort on Maui's Wailea Beach. You will deliver Food & Beverage experiences that showcase Hawaiian culture with warmth, accuracy, and aloha spirit.

Qualifications include a high school diploma, 2+ years in upscale service, POS experience, and ServSafe or Food Safety certification. We offer a dynamic, high-volume environment with opportunities to grow in hospitality.

Qualifications

• Must be able to speak, read, write and understand English.
• Multilingualism is an asset.
• Must be able to multi-task in a fast-paced, high-volume environment.
• Must be able to work well with others.
• High school diploma or equivalent; hospitality degree is an asset.

Responsibilities

• Provide Food & Beverage service per Fairmont and LQA standards.
• Follow service sequence: greeting, menu knowledge, order taking, delivering, and guest check processing.
• Maintain cleanliness of tables and work station; uphold safety standards.
• Participate in monthly departmental sales promotions and team communications.
• Assist in departmental operational improvements and sustainability initiatives.

Skills

Communication skills

Multilingualism

Multi-tasking

Attention to detail

Teamwork

Education

High School diploma

Hospitality/Tourism degree (asset)

Tools

POS system experience

ServSafe/food safety certification

Job description

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

WAGE $16.00

Job Description

POSITION PURPOSE

Providing Inspired Food & Beverage to highlight the destination we represent is one of our passions. As a Server at Kea Lani Restaurant, you will be a hospitality ambassador that will connect our guests to the delectable cuisine inspired by our diverse culture and island home. Your detailed knowledge, colorful descriptions of our offerings and impeccable service will help us showcase our passion and accomplish our mission of turning moments into memories.

ESSENTIAL FUNCTIONS

Responsible for providing Food & Beverage service within Fairmont & Leading Quality Assurance (LQA) standards. Areas of responsibility will include and are not limited to the following:

• Confirm station assignment
• Complete daily opening checklist and duties assigned
• Follow Fairmont Kea Lani sequence of service which will include but not limited to the following: welcome guests, introduce venue with approved verbiage, set table with glassware, take beverage orders, pour water/juice/coffee, take food orders, punch in order to POS, pick up or prepare drinks and deliver, set table, pick-up and delivery of food orders and maintain cleanliness of all tables and work station
• Receive and process all transactions from guests in an efficient and accurate manner
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Actively participate in monthly departmental sales promotions
• Adhere to the State of Hawaii & EHC (Environmental Health Consultancy) food handling safety standards
• Organize time so all side work is completed according to shift demand
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on guest needs, remaining calm and courteous at all times
• Promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures
• Follow hotel and departmental policies, procedures and service standards
• Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings
• Actively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department specific initiatives in working towards sustainable operations
• Check with manager before leaving shift. Bring any concerns to the attention of the Manager On Duty

Upon employment, all colleagues are required to fully comply with Fairmont rules and regulations for the safe and effective operation of the hotel’s facilities. Colleagues who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Additional duties as necessary and assigned.

SUPERVISION RECEIVED

Indirect: Director of Food & Beverage

SUPERVISION EXERCISED

Direct: N/A

Indirect: N/A

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the English language.
• Requires good communication skills, both verbal and written.
• Must be able to read and write to facilitate the communication process.
• Multilingualism is an asset
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
• Must possess basic computational ability.
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.
• Must be able to work well with others
• Maintain a professional working environment and attitude.

Physical Demands

Frequency Key: Rare: up to 1 hour, Occasional: 1-3 hours, Frequent: 3-6 hours, Constant: 6-8 hours.

Physical Activity Frequency

Standing Constant

Crouching/Bending/Stooping/Kneeling Occasional

Reaching Occasional

Lifting/Carrying (50 lbs.) Occasional

Lifting/Carrying (30 lbs.) Frequent

Pushing/Pulling (50 lbs.) Occasional

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Must have manual dexterity to be able to operate kitchen or restaurant equipment as needed.

Work tasks are performed both indoors and outdoors. Indoor temperature is moderate and controlled by hotel environmental systems. Outdoor conditions will vary throughout the year.

Qualifications

QUALIFICATION STANDARDS

Education

• High School diploma (or equivalent) and/or vocational training
• Degree in Hospitality or Tourism is an asset

Experience

• Minimum 2- years’ serving experience in high volume, upscale full service restaurant
• Previous point of sale system experience is an asset
• Previous fine dining experience is an asset

Licenses or Certificates

• TB Clearance
• Food Safety Certification or ServSafe Certification

Grooming

All associates must maintain a neat, clean and well-groomed appearance per Fairmont standards.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?So you can discover a world where life pulses with passion!

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani