Guest Services Specialist II — Reservations & Concierge

Aramark; Moran (WY); On-site; USD 17,000 - 22,000; Full time

Job summary

Aramark's Togwotee Mountain Lodge in Moran, WY is seeking a Hospitality Worker II to assist guests with reservations, check-ins, and inquiries, ensuring a positive experience. You will greet guests, provide travel information, book reservations, operate the register, and coordinate with departments to resolve issues, maintaining friendly service standards.

Join a team committed to guest satisfaction and service excellence, with opportunities to develop hospitality skills in a dynamic lodge

Qualifications

• Previous guest services experience required.
• Previous cash handling experience preferred.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns
• Communicates closely with all departments to ensure a seamless guest experience.

Skills

Guest services

Cash handling

Customer service

Interpersonal communication

Organizational skills

Job description

Aramark's Togwotee Mountain Lodge in Moran, WY is seeking a Hospitality Worker II to assist guests with reservations, check-ins, and inquiries, ensuring a positive experience. You will greet guests, provide travel information, book reservations, operate the register, and coordinate with departments to resolve issues, maintaining friendly service standards.

Join a team committed to guest satisfaction and service excellence, with opportunities to develop hospitality skills in a dynamic lodge