Guest Services Specialist (Homeless Shelter) -3rd shift

Lifepath-Thrift-Stores; York (York County); On-site; USD 30,000 - 36,000; Full time

Job summary

Lifepath-Thrift-Stores in Pennsylvania seeks a Guest Services Specialist with at least 1 year of human relations or customer service experience. The role includes front desk oversight, answering phones, guest screening, and monitoring security cameras, with emphasis on compassion and clear communication.

The position requires a high school diploma or equivalent, a committed Christian faith, and ability to work in varied conditions.

Qualifications

• High School diploma or equivalent.
• Must have a committed personal relationship with Jesus Christ.
• Must agree with and sign LifePath’s Statement of Christian faith and be able to share that faith with staff and guests.
• Excellent interpersonal relations and both written and oral communication skills.
• Proficiency with MS Office Suite, computer input, and database management.

Responsibilities

• Provide oversight of front desk which includes answering the telephone, screening guests, and monitoring security cameras.
• Maintains security of facility through routine methods.
• Conducts intakes for new guests.
• Provides shelter orientation tour for new guests including a shower, processing belongings, and gather linens and toiletries.
• Oversees and assigns guest chores and stock supplies.
• Assist in completion of daily linen laundering as needed.
• Engages shelter guests with compassion and understanding, while also setting healthy boundaries.
• Documents any pertinent information regarding guests including intake, medications, scanning for services as appropriate.
• Regularly walks the building and conducts bed/bathroom checks and appropriately deals with rule and/or unsafe/unsanitary violations.
• Contacts emergency services should the need arise and maintain a calmness amongst the guests while situations are being handled.
• Attends and actively participates in staff meetings.

Skills

Interpersonal skills

Written & verbal communication

Customer service

Microsoft Office

Education

High School diploma or equivalent

Tools

MS Office Suite

Database management

Job description

Description

Job Title: Guest Services Specialist - 1 year Human Relations or Customer Service experience required

FLSA: Non-exempt

Essential Duties:

• Provide oversight of front desk which includes answering the telephone, screening guests, and monitoring security cameras
• Maintains security of facility through routine methods
• Conducts intakes for new guests
• Provides shelter orientation tour for new guests to include a shower, processing belongings, and gather linens and toiletries
• Oversees and assigns guest chores and stock supplies
• Assist in completion of daily linen laundering as needed
• Engages shelter guests with compassion and understanding, while also setting healthy boundaries
• Documents any pertinent information regarding guests including intake, medications, scanning for services as appropriate
• Regularly walks the building and conducts bed/bathroom checks and appropriately deals with rule and/or unsafe/unsanitary violations
• Contacts emergency services should the need arise and maintain a calmness amongst the guests while situations are being handled
• Attends and actively participates in staff meetings

Other Duties:

• Any other duties as required by supervisor
• Assist in the food services area on an as needed basis
• Evaluate emergency situations and handles them when the Supervisor is not in the area
• Maintains confidentiality of all data, including guests, employee, and operational data

Education/Qualifications:

• High School or equivalent
• Must have a committed personal relationship with Jesus Christ
• Must agree with and sign LifePath’s Statement of Christian faith and be able to share that faith and knowledge with staff and guests
• Must have excellent and demonstrated interpersonal relations and both written and oral communication skills
• Proficiency with MS Office Suite, computer input, and database management

Other Factors to Consider:

• Ability to walk, stand and/or sit for long periods of time, reach, lift, bend, kneel, stoop, climb stairs, push, and pull items weighing 25 pounds or less; manual dexterity; auditory and visual skills; ability to follow written and oral instructions and procedures.
• Excellent reading and writing skills; typing/computer usage; proficient interpersonal relations and communicative skills; ability to follow written and oral instructions and procedures;
• Possess a valid Pennsylvania Driver’s License

Working Conditions:

• Inside and outside environment