Guest Services Specialist – Front Desk & Concierge

Hotel Equities; Winters (CA); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Team-driven culture

Holiday pay

Employee discounts

401(k)

Referral program

Job summary

Hotel Equities, managing the Hotel Winters in Winters, CA, seeks a Guest Services Representative to deliver courteous front desk service and guest support. You will register guests, process payments, and answer inquiries, aiming to enhance the guest experience.

The role emphasizes professional communication, accuracy in handling reservations, and strong teamwork in a fast-paced hospitality setting. Training is provided for hotel standards and local services.

Qualifications

• High School diploma or equivalent is required.
• Experience in the hospitality industry is preferred.
• Ability to speak/read/write English in a hospitality environment.
• Basic math and computer skills are needed.

Responsibilities

• Greet and welcome guests; register and verify reservations.
• Handle payments, issue receipts, and manage cash accurately.
• Assist guests with inquiries, check-ins, and check-outs.
• Provide local area information and hotel services.
• Answer phones promptly and maintain guest records.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Cash handling

Education

High School diploma

Tools

Point-of-sale system

Job description

Hotel Equities, managing the Hotel Winters in Winters, CA, seeks a Guest Services Representative to deliver courteous front desk service and guest support. You will register guests, process payments, and answer inquiries, aiming to enhance the guest experience.

The role emphasizes professional communication, accuracy in handling reservations, and strong teamwork in a fast-paced hospitality setting. Training is provided for hotel standards and local services.