Guest Services Specialist

ADP, Inc.; Minneapolis (MN); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Paid time off

Employee Assistance Plan (EAP)

401(k) retirement plan with company 

Job summary

JUUT is seeking a Guest Services Specialist in Minneapolis, MN. The role focuses on delivering an elevated guest experience, welcoming guests, checking them in, and guiding them through the salon’s services and add-ons.

You will schedule appointments, upsell add-ons, and maintain guest data while staying informed about our artists’ specialties. This is a part-time, on-site position offering benefits and a 401(k) plan.

Qualifications

• High School Diploma or equivalent.
• Some exposure to salon, cosmetics, hospitality, or retail business preferred.
• Customer service experience preferred but not required.
• Must work a minimum of one 3-hour shift per pay cycle to maintain active employment.

Responsibilities

• Greet guests upon arrival with the appropriate welcome.
• Check in guests and offer add-on appointments.
• Escort guests to waiting area and provide beverage.
• Make follow-up calls and upsell services where appropriate.
• Schedule appointments through matchmaking with artists/therapists.
• Capture guest data accurately and maintain knowledge of services.

Skills

Customer service

Hospitality

Communication

Attention to detail

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Services Specialist

Minneapolis, MN, US

3 days ago Requisition ID: 1091

Salary Range: $16.50 To $18.50 Hourly

POSITION TITLE:Guest Service Specialist

As aGuest Service Specialist, you will be responsible for providing an elevated customer experience to all JUUT guests.

Key Responsibilities

Guest Experience

• Greet guests upon arrival with the appropriate welcome utilized for new or returning guests.
• Check in guests, give salon tour to all new JUUT guests, and offer add-on appointments available following guest’s scheduled service.
• Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests.
• Perform confirmation calls to guests and offer add-on services during call.
• Check out guests by ringing up their services, closing out the sale of retail products recommended, rebooking their next appointment, providing welcome gift to new guests, and finishing with an authentic thank you.
• Answer incoming guest calls. Schedule appointments with proper artist or therapist through matchmaking, seeking to find and meet the guest’s hair, skin, and body care needs. Offer add-ons and upsell booked appointments as appropriate.
• Capture guest data completely and accurately.
• Understand the artists at the salon, including services provided, specialties, and experience level to schedule appointments appropriately.
• Reschedule appointments and block artist time in the computer system as necessary.
• Make follow-up calls to new guests as requested.
• Stock retail shelves as necessary.
• Clean retail shelves on a regular basis.
• Monitor and refill beverage station items, keep area clean and stocked.
• Organize magazines throughout salon to be in order and easily accessible to guests.
• Ensure bathrooms are clean, tidy, and restocked.
• Continually increase your product knowledge to be a better resource for our guests.
• Remain professional in demeanor, communication across all channels, and dress (including following proper dress code and appearance guidelines).
• Assist with other duties as assigned by salon leaders.

Qualifications

• High School Diploma or equivalent
• Some exposure to salon, cosmetics, hospitality, or retail business preferred
• Customer service experience preferred but not required
• Must work a minimum of one 3-hour shift per pay cycle to maintain active employment

Why JUUT?

At JUUT, our vision is to transform the world with beauty, one guest at a time. As the collection of original Aveda salons, we employ some of the most highly regarded industry professionals. Through the power of Daymaking, we have created a 40-year history of impacting people, society, and the world at large. We believe in being fully present with our hearts and minds, being better today than yesterday, and better tomorrow than today.

As a part-time employee, you will be eligible for paid time off, an Employee Assistance Plan (EAP) to support your mental health, and a 401(k) retirement plan with company match.