Guest Services Specialist

Helio Health, Inc.; City of Rochester (NY); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Sign-On incentive up to $1,500

Job summary

Helio Health, Inc. is seeking a Guest Services Specialist to join the Rochester Inpatient program on a full-time basis. The role focuses on orienting patients, addressing ongoing needs during stays, and maintaining a safe, welcoming environment.

The position offers a competitive hourly rate and a sign-on incentive up to $1,500, along with a comprehensive benefits package. Bilingual Spanish/English candidates are highly encouraged to apply.

Qualifications

• High School diploma or GED required.
• Bilingual Spanish/English strongly encouraged.
• Basic understanding of addiction and recovery biopsychosocial concepts.
• Ability to relate well with staff, patients, and community.
• Strong oral and written communication skills.
• Sound judgment and cultural competency.
• Proficiency with basic computer apps.
• Valid NYS driver's license required.

Responsibilities

• Orient patients and assist with staying needs, and keep the facility ready for use and clean.
• Assist with admissions, greet patients, respond to inquiries, and resolve issues promptly and courteously.
• Know program expectations and schedules and help patients manage activities.
• Assist with crisis intervention as needed.
• Ensure the facility remains clean and safe at all times.
• Perform other duties as assigned by supervisor.

Skills

Bilingual Spanish/English

Customer service

Computer literacy

Education

High School Diploma or GED

Job description

Overview

Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. The Guest Services Specialist will work on a Full-Time basis out of Helio Health’s Rochester Inpatient program.

Pay Rate: $15.38- $17.50 per hour.

In addition to Helio Health’s comprehensive benefits package, this position is eligible for a Sign-On incentive up to $1,500!

Responsibilities

• The Guest Services Specialist position assists in orientating patients, manage ongoing needs throughout the patients stay in the program and prepare and maintain the facility for use and cleanliness.
• In this position you will assist with admission process of program including orientating patients to the facility, responding to patient inquiries and requests and resolving issues in a timely, friendly and efficient manner.
• The Guest Services Specialist will demonstrate thorough knowledge of program expectations and schedules and assist patients in managing these activities.
• Assist with crisis intervention activities, as requested.
• You will also ensure the facility is maintained in a clean and safe manner at all times.
• Other duties as assigned by supervisor.

Qualifications

• High School Graduate/Equivalency
• We strongly encourage bilingual candidates who are fluent in both Spanish and English to apply. Your language skills will be a valuable asset in serving our diverse community and enhancing our team's capabilities.
• Entry level knowledge of biopsychosocial process of addiction/recovery and self-help group process
• Ability to relate effectively with staff, patients and the professional community
• Good oral and written communication skills
• Sound judgment and cultural competency
• Proficiency with basic computer applications
• Valid NYS Driver's license required

Our Comprehensive Employee Benefits Package Includes:

• Health insurance including dental and vision for employees and families.
• Paid Vacation and Sick leave - No Waiting Period for accruals.
• Paid holidays, including a floating birthday holiday.
• 401(k) plan with up to 5% company match.
• Company paid short-term disability insurance.
• Company sponsored life insurance.
• Employee Assistance Program (EAP).

Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law.

Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.