GUEST SERVICES-SHUTTLE

Expotel Hospitality; Metairie (LA); On-site; USD 29,000 - 36,000; Full time

Job summary

The Sheraton Galleria, located at 4 Galleria Blvd in Metairie, LA, is seeking a full-time van driver to provide attentive transportation to guests during check-in, stay, and checkout. Duties include transporting guests to and from the hotel, assisting with luggage, maintaining a professional appearance with the proper uniform and nametag, and communicating clearly with colleagues.

The role emphasizes friendly service, punctual attendance, and safe vehicle operation to contribute to a smooth

Responsibilities

• Transports guests to and from hotel.
• Assists with luggage to and from guestrooms.
• Maintain a professional appearance and wear proper uniform and nametag.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Be familiar with all in-house groups.
• Have knowledge of emergency procedures and assist as needed.
• Use proper two-way radio etiquette at all times when communication with other employees.
• Explains features of guestrooms to guests.
• Calls taxi’s for guests.
• Ensures routine maintenance is performed on Company owned vehicles.

Job description

The Sheraton Galleria, located at 4 Galleria Blvd, is now hiring for a full-time shuttle driver.

JOB SUMMARY

The Van Driver is responsible for providing attentive, courteous, and efficient transportation assistance to all guests during check-in, throughout their stay, and at checkout.

DUTIES AND FUNCTIONS

• Transports guests to and from hotel.


• Assists with luggage to and from guestrooms.


• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.


• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.


• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.


• Maintain a warm and friendly demeanor at all times.


• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.


• Establish and maintain good communications and team work with fellow employees and other departments within the hotel.


• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.


• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.


• Be familiar with all in-house groups.


• Have knowledge of emergency procedures and assist as needed.


• Use proper two-way radio etiquette at all times when communication with other employees.


• Explains features of guestrooms to guests.


• Calls taxi’s for guests.


• Ensures routine maintenance is performed on Company owned vehicles.