Guest Services Shift Lead - Flexible Hours, Fuel Discount

Pilot Company; Winnemucca (NV); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Fuel Discount

Medical/Dental/Vision

401(k)

Flexible Spending Accounts

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company in Winnemucca, NV seeks a frontline cashier to lead shifts, process transactions, and ensure quality service across travel center operations.

You will handle guest concerns, follow alcohol/tobacco rules, stock, maintain cleanliness, and participate in deli and restrooms upkeep, with competitive hourly pay and weekly pay schedule. This position offers growth opportunities within a large, diverse network of locations.

Qualifications

• Experience leading a shift of 1–2 cashiers.
• Ability to process cash, credit, and debit transactions.
• Ensure compliance with alcohol/tobacco sale guidelines.
• Maintain organized and clean work area.
• Provide quality service to every guest.
• Handle guest complaints per company processes.
• Assist with travel center functions (deli, showers, restrooms, stocking).
• Model company values and support guests and team members.
• Complete other duties as assigned.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions.
• Complete end-of-shift reports and close out procedures.
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco).
• Maintain an organized and clean work area.
• Use suggested selling methods to promote and sell products.
• Ensure quality service is delivered to every guest.
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management.
• Determine break schedules and team member placement during shift.
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
• Ensure all activities are in compliance with rules, regulations, policies, and procedures.
• Complete other duties as assigned.

Skills

Cashier leadership

Sales

Customer service

Communication

Problem solving

Job description

Pilot Company in Winnemucca, NV seeks a frontline cashier to lead shifts, process transactions, and ensure quality service across travel center operations.

You will handle guest concerns, follow alcohol/tobacco rules, stock, maintain cleanliness, and participate in deli and restrooms upkeep, with competitive hourly pay and weekly pay schedule. This position offers growth opportunities within a large, diverse network of locations.