Spa Front Desk Concierge - The World Equestrian Center - Ocala

World Equestrian Center; Ocala (FL); Presencial; USD 21 000 - 25 000; Tempo integral

Resumo da oferta

World Equestrian Center in Ocala, FL is seeking a Spa Front Desk Concierge to greet guests, book appointments, and manage front desk operations with courtesy and professionalism.

You will promote spa services, assist with retail sales, and ensure a welcoming experience. Flexibility for weekends/evenings and on-site work is required to support our guest-focused spa environment.

Qualificações

• Minimum 1-year experience working in a customer service-based position.
• Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
• Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client’s needs.
• Attention to detail and excellent organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts including weekends, evenings, and holidays.

Responsabilidades

• Greet guests, schedule and confirm appointments, and manage front desk check-in/out.
• Upsell spa services and retail products to guests.
• Provide tours of the spa and serve beverages as needed.
• Promote spa promotions and maintain spa facility cleanliness.
• Handle cash transactions following procedures.
• Resolve guest concerns promptly and escalate as needed.
• Escort guests to locker rooms and explain services.
• Open/close the spa and perform light maintenance.

Conhecimentos

Customer service

English communication

Attention to detail

Descrição da oferta de emprego

Spa Front Desk Concierge - The World Equestrian Center - Ocala

Requisition Number: SPAFR002442

• Posted : October 29, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Ocala, FL 34482, USA

Description

Primary Responsibilities:

• Responsible for scheduling and confirming appointments, greeting guests, providing locker set up of robes and slippers, beverages and checking in and checking out of guests.
• Ensure pre-selling, up-selling and cross-selling of services and retail products to each guest.
• Relay with confidence both product and service benefits to guests and assist with closing of retail sales.
• Provide tours of the spa and offer/serve beverages as needed.
• Communicate spa promotions with guests.
• Maintain cleanliness and neatness of spa facility, locker room and spa front desk.
• Responsible for escorting guests to the locker room, relaxation area and enlightening them on their services.
• Perform daily general cleaning and minor maintenance tasks in the spa facility.
• Responsible for opening and/or closing of the spa
• Ability to ensure cash handling procedures are always adhered to.
• Ensure all guest challenges are resolved in a timely manner and management is made aware of situation.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift

Qualifications, Education, Experience, Skills, and Abilities:

• Minimum 1-year experience working in a customer service-based position.
• Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
• Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client’s needs.
• Attention to detail and excellent organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts including weekends, evenings, and holidays.

The World Equestrian Center is managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.