Guest Services Representative - Tru by Hilton (Manassas, VA)

Kaizen Lab Inc.; Manassas (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Work-Life Balance

Competitive Pay

Paid Time Off

Health Benefits

Employee Discounts & Perks

Job summary

Kaizen Lab Inc. in Manassas, Virginia is looking for a Guest Services Representative to deliver exceptional hospitality. The ideal candidate should have a passion for customer service and possess a positive attitude, ensuring guests feel welcomed and valued.

Your responsibilities will include greeting guests, managing check-ins and check-outs, and providing assistance with various inquiries. The role also requires flexibility to work on weekends and during holidays, along with resolving guest conflicts in a professional manner.

Qualifications

• Passion for customer service and hospitality.
• Ability to work flexible hours including weekends and holidays.
• Strong communication and interpersonal skills.

Responsibilities

• Provide great hospitality every time by exceeding guest expectations.
• Greet guests upon arrival to ensure they feel welcomed.
• Administer check-ins and check-outs efficiently.
• Provide front desk services and manage administrative tasks.
• Deliver mail and messages as required.
• Process meal and beverage requests promptly.
• Accommodate unique guest requests and diffuse conflicts.

Skills

Customer service

Positive attitude

Conflict resolution

Job description

ARE YOU INTERESTED IN LEARNING ABOUT OUR FUN AND ENGAGING CULTURE? KEEP READING!

We are looking for aGuest Services Representativeto join our team! Our ideal candidate has apassion for customer service, a positive attitude, and a desire tolearn and grow.

WHY WORK WITH US?

• Work-Life Balance
• Competitive Pay
• Paid Time Off
• Health Benefits
• Employee Discounts & Perks

WHAT WILL I BEDOING?

• Provide great hospitalityevery time by going above and beyond guest expectations
• Greeting guests upon arrival and ensuringthey feel welcomed
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care ofadministrative duties
• Delivering mail and messages and processingguest payments
• Being a source of information to guestson various matters such as transport and restaurant advice
• Processing meal and beverage requests
• Accommodating general and uniquerequests
• Diffusing conflict or tense situationswith guests
• Be available on weekends and holidays

Holladay Hospitality Group is an equal opportunity employer.