Front Desk Associate at Tru by Hilton Princeton WV

VP Management; Princeton (WV); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Supportive team-driven environment

Job summary

VP Management in Princeton, West Virginia is seeking a Front Desk Associate to deliver exceptional guest experiences. The ideal candidate will efficiently handle check-ins, reservations, and guest inquiries in a professional manner. Key responsibilities include greeting guests, ensuring the lobby area is organized, and communicating effectively with the team. Previous customer service experience is preferred, along with strong communication skills and the ability to multitask in a fast-paced environment.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong communication and problem-solving skills required.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and welcome guests with a friendly attitude.
• Check guests in and out efficiently and accurately.
• Handle reservations, cancellations, and room assignments.

Skills

Customer service experience

Communication skills

Problem-solving skills

Multitasking ability

Basic computer skills

Job description

About Us

At Tru by Hilton Princeton, we’re not your average hotel—we’re modern, upbeat, and guest-focused. We’re building a team that delivers consistent, high-level service and takes pride in doing things the right way every time.

Position Summary

As a Front Desk Associate, you are the face of the hotel. You’ll be the first and last impression for every guest—handling check-ins, problem-solving, and delivering top-tier service with confidence and professionalism.

Key Responsibilities

• Greet and welcome guests with a friendly, professional attitude
• Check guests in and out efficiently and accurately
• Handle reservations, cancellations, and room assignments
• Answer phones and respond to guest inquiries
• Resolve guest concerns quickly and professionally
• Maintain accurate records and follow cash handling procedures
• Ensure lobby and front desk areas are clean and organized
• Communicate effectively with housekeeping and maintenance teams
• Follow all brand standards and company policies

Qualifications

• Previous customer service or hospitality experience preferred
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Basic computer skills (hotel systems experience is a plus)
• Reliable transportation and strong attendance
• Flexible schedule, including weekends and holidays

What We’re Looking For

• Someone who stays calm under pressure (because the desk will test you)
• A team player who supports the entire hotel operation
• Strong attention to detail and accountability
• Positive, professional attitude—every shift, every guest
• Someone who takes ownership and gets things done

Why Join Us

• Competitive pay
• Growth opportunities within our hotel portfolio of over 50 properties
• Supportive, team-driven environment
• Be part of a new hotel opening—help set the standard from day one

Apply Today

If you’re dependable, professional, and ready to deliver great guest experiences—we want you on our team.