Guest Services Representative- FT- Shift Varies

Orlando Health; Orlando (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

PTO and paid holidays

Student loan repayment

Tuition reimbursement

Retirement savings

Back-up elder and childcare

Pet insurance

Job summary

Orlando Health – Health Central Hospital is seeking a guest services associate to guide visitors and patients through the campus, provide directions, information, and timely assistance in a busy hospital environment. This role emphasizes courteous communication, reliability, and teamwork while supporting a mission-driven organization dedicated to exceptional patient care and community health.

You will collaborate with nurses, front desk staff, and transport teams to ensure smooth patient flow

Qualifications

• Two (2) years of experience in a customer service setting.
• High School diploma or equivalent.

Responsibilities

• Escort guests to destinations within the hospital.
• Provide information to guests and hospital team members.
• Respond to guest needs by phone or in person.
• Make rounds to identify and meet patient/visitor needs.
• Maintain professional image and punctual attendance.

Skills

Customer service

Communication

Hospital environment knowledge

Education

High School diploma or equivalent

Job description

Position Summary

"Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you.

About Orlando Health – Health Central

Located in Ocoee, just west of Orlando, Orlando Health – Health Central Hospital is a community-focused hospital serving patients throughout West Orange County and the surrounding communities. As part of Orlando Health, team members have the opportunity to work in a collaborative healthcare environment while being part of a growing organization committed to exceptional patient care, innovation, and the health of the community.

WHY ORLANDO HEALTH?

Amazing Culture

Join a team where collaboration, respect, and making a difference in patients’ lives are at the heart of what we do.

Competitive Pay

Competitive compensation, plus evening, night, and weekend shift differentials for qualifying positions.

Benefits Starting Day One

Enjoy a comprehensive benefits package from your first day, including:

• Student loan repayment
• Tuition reimbursement
• FREE college education programs
• Retirement savings
• Paid paternity leave
• Fertility benefits
• Backup elder and childcare
• Pet insurance
• PTO and paid holidays
• And more!

Career Growth & Development

Build your career with opportunities to learn, grow, and advance within a leading healthcare organization.

Make a Difference

Be part of a mission-driven organization dedicated to providing exceptional care and improving the health and well-being of the communities we serve.

Be Part of Something Bigger

At Orlando Health, your work matters. Whether you're caring directly for patients or supporting those who do, every role makes a difference.

Position Summary

Provides directions to guests/team members within the hospital system, and the Orlando area.

Responsibilities

Essential Functions

• Escorts guests to their in-hospital destinations as needed.
• Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
• Provides information to all hospital team members.
• Responds to needs of guests/team members either on the phone or in person.
• Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
• Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
• Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
• Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
• Presents a professional image in dress, hygiene and communications skills.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Attends in services/meetings as required.
• Completes all mandatory education.
• Assume the responsibility for professional growth and development
• Other duties as assigned.

Qualifications

Education/Training

• High School diploma or equivalent.

Licensure/Certification

• None.

Experience

• Two (2) years of experience in a customer service setting.