GUEST SERVICES REPRESENTATIVE Part-Time

Carilion Clinic; Roanoke (VA); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Medical, Dental, & Vision Benefits

Pension Plan

Paid Time Off

Onsite fitness studios

Personify Health app

Discounts on childcare

Continued education and training

Job summary

Carilion Clinic in Roanoke, VA is seeking a Part-Time Guest Services Representative. You will greet patients and guests, assist with registrations, direct flow through the facility, and support with Notary and concierge services.

The role includes coordinating with volunteers and scheduling facility tours. The position requires a high school diploma or GED, at least two years of customer service experience, and excellent interpersonal skills.

Qualifications

• High school diploma or GED required.
• Two years related customer service experience.
• Excellent interpersonal skills and professional demeanor.
• Hospital experience and basic typing skills preferred.
• Ability to use computer terminals to access information.

Responsibilities

• Manage patient flow from entry to service area and direct to appropriate staff.
• Check in patients with Patient Access using Epic, Spark, Excel, Teletracking tools.
• Provide Notary and concierge services (lost and found, mail, packages).
• De-escalate issues and coordinate with Patient Advocacy and Security.
• Conduct facility tours for students, staff, and expectant parents; schedule tours.

Skills

Customer service

Interpersonal skills

Notary

Education

High school diploma or GED

Tools

Epic

Spark

Excel

Teletracking

Job description

Job Title: GUEST SERVICES REPRESENTATIVE Part-Time

Description Employment Status: Part time Shift: Any Day, Any Shift (United States of America) Facility: 1906 Belleview Ave SE - Roanoke CP01 Carilion Medical Center. Requisition Number: R159449 GUEST SERVICES REPRESENTATIVE Part-Time (Open). How You'll Help Transform Healthcare: part time. 30 hours a week. 6 hours a day. rotating schedule working one weekend every six weeks

Responsible for proactively meeting, greeting, directing and assisting patients and guests. Ensures a seamless flow of operations into facility. Assist with patient registration process, vendor check-in, conducts facility tours, and performs Notary acts as well as other business services. Works closely with and manages Volunteers.

• Manages patient flow from point of entry to service area. Serves as liaison between patient families and staff. Welcomes, greets and assists patients and guests. Uses patient identifiers to effectively route individuals.
• Directs and checks in patients with Patient Access department using programs Epic, Spark, Excel, CWS-Teletracking and Teletracking Bed Board.
• Performs business and concierge type services for patients, guests and staff such as Notary assistance, managing lost and found items, receiving and routing dropped off mail, Fed Ex and UPS items, as well as personal belongings.
• De-escalates situations with displeased patients or guests. Works closely with Patient Advocacy and Security reporting complaints, no-news issues, thefts, violence, locked or lost cars, dead batteries, etc.
• Conducts facility tours for area students, future staff and expecting OB parents and coordinates with authorized department managers and schedules tour dates and times.
• Verify, direct and if needed, plan shuttle transportation for incoming patients via Epic, Web Exchange and Shuttle Tracker programs.

What We Require:

Education: High school diploma or GED required.

Experience: Two years related experience in customer service.

Other Minimum Qualifications: Must have excellent interpersonal skills, hospitable personality, calmness, tact, diplomacy and professionalism in handling all situations. Must be neat in appearance. Hospital experience recommended, basic typing skills required. Ability to use computer terminal to access information. Proficient in office equipment. Ability to perform all functions of this position within 90 days with minimal supervision. Dependable, accessible, and occasionally available for an on-call basis.

Compensation Range:

$15.00 - $21.07

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-beingat Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

Job distributed by JobTarget.

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